Patient Account Representative- AZ - Therapy Institute

Patient Account Representative- AZ - Therapy InstituteThe Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The Patient Account Representative will cross-train in at least one additional Midwestern University clinic to support operational flexibility and patient service needs. This position is part of the Finance Department in the Therapy Institute and reports to the Assistant Manager of Patient Accounts. Essential Duties and Responsibilities include: Greet and direct patients and visitors. Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures. Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, and outstanding balances/collections according to patient's insurance benefits. Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquiries. Reschedule and cancel appointments and communicate as needed with patients/families and providers. Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate. Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic. Provide instructions prior to appointment as directed by provider Provide directions/maps, and parking instructions Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system. Update demographics when patient information changes. Add appropriate patient notes into practice management system. Verify insurance eligibility and benefits when necessary. Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic. Actively manage patient census for Physical Therapy Department including tracking plan of care expirations and renewals, insurance eligibility, benefits, and authorizations, and managing provider schedules. Must successfully complete cross-training in at least one additional Midwestern University clinic to support operational flexibility and patient service needs. Other duties may be assigned Qualifications include: High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential. Experience working in a physical therapy environment preferred. Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required. Physical Demands include: While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and regularly lift and/or move up to 25 pounds. Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth. Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.