Medical Receptionist/Administrative Assistant (0.2 FTE)

Walla Walla Community HospiceAre you an experienced Receptionist/Administrative Assistant looking to join an amazing team dedicated to helping our community? Join us!Schedule Fridays 8:30 a.m.-5 p.m. OR Fridays 1 p.m.-5 p.m. and one additional four-hour afternoon shift per weekPurpose The Medical Receptionist / Administrative Assistant serves as a key point of contact for patients, families, referral sources, vendors, and community partners. This role supports the day-to-day administrative operations of the hospice agency while providing compassionate, professional, and customer-focused service. Responsibilities include managing phones and front office operations, coordinating communication, maintaining records, supporting clinical and leadership staff, and assisting with general office functions. Because hospice care supports patients and families during serious illness and end of life, this position requires empathy, professionalism, discretion, strong organizational skills, and the ability to communicate with kindness and sensitivity.Key Responsibilities & DutiesFront Office & Reception Answer and direct incoming phone calls in a professional and compassionate manner. Greet visitors, patients, families, and vendors. Manage incoming mail, deliveries, faxes, and email correspondence. Maintain a clean, organized, and welcoming office environment. Monitor office supplies and coordinate ordering as needed.Administrative Support Provide administrative support to clinical staff, leadership, and interdisciplinary team members. Prepare, scan, file, and maintain patient and business records in accordance with HIPAA and agency policies. Assist with data entry, document preparation, forms, and correspondence. Support scheduling meetings, interviews, orientations, and staff events. Assist with coordination of staff calendars and conference room scheduling. Maintain accurate logs, spreadsheets, and tracking systems.Hospice Operations Support Assist with intake and referral processes as assigned. Support coordination of communication between patients, families, facilities, referral sources, and staff. Help ensure timely completion and routing of documents. Assist with hospice admission packets and patient paperwork preparation. Support quality, compliance, and operational initiatives as directed.Customer Service Provide exceptional customer service to patients, families, referral partners, and team members. Manage sensitive or emotional situations with empathy and professionalism. Always maintain confidentiality and discretion.Performs other duties as assigned.Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.Accountabilities And Competencies Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to prioritize tasks and manage multiple responsibilities. Ability to work independently and collaboratively within a team environment. Compassionate and service-oriented approach Professional demeanor and strong interpersonal skills Ability to remain calm and organized in a demanding environment. Strong sense of confidentiality and professionalism Dependable, flexible, and willing to assist where needed. Maintains a tidy, organized, and welcoming environment. Ability to maintain confidentiality of information related to the company and its employees. Proficiency in reading, writing, comprehending, and speaking English as required for business necessity. Accountability for HIPAA privacy and security standards within the organizationMinimum QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required High school diploma or equivalent required Proficient in operating basic office equipment Proficiency with Microsoft Office 365 suite (Word, Outlook, Excel, MS Teams) and general office technology Proficient in medical terminologyPreferred AA in business administration or related field Prior medical office, healthcare, hospice, home health, or administrative experience preferred. Experience with electronic medical records (EMR/EHR) preferred.Physical Demands and Work Environment The Physical Demands and Work Environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment This position is most frequently situated inside a climate-controlled office building, with a low to moderate noise level. In certain circumstances, a staff member may be exposed to communicable diseases and infections, other biological hazards, and various drugs and chemicals. Due to these potential hazardous exposures, you may be required to wear Personal Protective Equipment (PPE) in addition to universal precautions. PPE could include, but is not limited to, gloves, gowns, masks, respirators, and goggles.Physical Demands: Occasionally 1-33%: Kneeling, Bending, Stooping Pushing, Pulling Crawling, Climbing, Twisting Reaching above shoulders Carrying/Lifting: 21-50 lbs.Frequently 34-65%: Standing, WalkingContinuously 66-100%: Sitting Keyboarding, Grasping, Handling Repetitive Motion/Wrist