Server Assistant

Job TypeFull-time, Part-timeDescriptionNAMI LAKE NONANami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections.Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application:What is the coolest restaurant you have ever been to?What is the craziest thing you have ever eaten?What is your favorite cocktail?Have you ever traveled outside of the US? If so, where to?If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities.POSITION SUMMARYThe Server Assistant is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest's overall experience as the Server Assistant must ensure the environment is clean, orderly, and stocked for our guests and team members.ESSENTIAL FUNCTIONSEssential Functions Statement(s)Deliver genuine hospitality to and establish emotional connections with our guestsContribute to the overall teamwork and success of the restaurantCommunicate effectively with guests and team membersMaintain proper grooming and uniform standardsEnsure interior and exterior cleanliness of the restaurantSet and reset tables perfectly guest-ready in a timely mannerSweep floors throughout the entire restaurantCarry dirty dishes, glassware, and silverware to the dish area for cleaningHandle guest complaints professionally and alert a manager immediatelyCommunicate with managers and hosts regarding table availability and key table updatesMaintain a high level of cleanliness and sanitationDemonstrate professional and gracious demeanor at all timesPerform all opening, running, and closing duties accuratelyPerform any job function requested by the management teamRequirementsPOSITION QUALIFICATIONSCompetency Statement(s)Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needsAttention to Detail - Diligently attends to details and pursues quality in accomplishing tasksCommunication - Listens to others and communicates in an effective mannerConfidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalfCustomer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team membersInitiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situationsProblem-Solving - Resolves difficult or complicated challengesTeamwork - Promotes cooperation and commitment within a team to achieve goals and deliverablesSKILLS & ABILITIESEducation: High School; able to communicate (speak, read, and write) in EnglishExperience: Previous hospitality experience is preferred