Sr. Software Applications Development Engineer

The Professional Services Deployment Team is responsible for integration and deployment of Patient Messaging products and services within the Technical Services group. They work closely with the Quality Assurance team and Development Team, as well as the Professional Services Project Management Team.As a Professional Services Software Deployment Engineer III, you will be working closely with our team, as well as cross-functionally alongside Product Management & Development to learn new products, methodologies, how our products work within pharmacies, and how our solutions assist pharmacies in engaging their patients to enhance their customer experience. You will work with pharmacy and health plan clients to assist the installation of our messaging solutions and provide additional customization as required. You will also serve as an escalation point for Levels I, II Engineers, QA Engineers, and Customer Support.Working knowledge of the solutions we provide will allow you to work through projects and their processes without supervision. Additionally, you will work closely with Product Management and Development to improve our existing GA products and creation of new products, by participating in Beta rollouts. Your feedback would be incorporated into the overall product design.ResponsibilitiesSubject matter expert and product consultantExecute on all aspects of complex software implementation projects and other assignments.Provide input on project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the client’s ability to change relative to the agreed scopeWork directly with the client project management team throughout all project phasesConduct customer virtual project calls as neededProactively identify significant project risks, work with project lead to develop mitigation strategies, elevate to leadership, and implement approved mitigation stepsAttend project update stand up meetings with the client and project teamReview documentation and verify customer assets to provide reliable BI to all departments in the organizationDeploys applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and LinuxInstalls and configures databases and deploy web products to clientsInstalls, configures, and tests all components to the expected revisions and performance standardsAct as a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the clientManage and prioritize multiple tasks while working independentlyDemonstrate effective communication skills with a wide range of clients, both internal and externalFollow existing deployment processes, identify process improvements, document specific process/project requirements for customers, and system configurationsPartner with project managers to diligently maintain all records in a central repository for ease of reference during and after deploymentFacilitate technical discussions, be able to resolve high-level project issuesLead technical tasks to resolve issues, track bug fixes, elevate persistent and/or critical issues during the deployment processUtilize strong influence and persuasion skills to reset expectations to project changes as needed - across all parties.Required Knowledge And SkillsAbility to facilitate meetings with a high level of effectivenessStrong negotiation/problem solving skillsExceptional organizational skills.Ability to reason in “real time”Outstanding interpersonal, written and oral communication skillsHighly technical and analytical with the ability to collaboratively engage customers, 3rd party vendors, and internal team members in an effective and supportive mannerAdvanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutionsAbility to multi-task and manage time efficientlyDetail-oriented, independent and able to adjust to changing prioritiesProven track record of success in managing multiple projects/multiple presentation deadlines at one timeExperience with Linux/Unix/Windows, and with Postgres database as well as installing applications on Windows or Linux serversWorking knowledge of server hardware and network configurations, web server technology, and SSL securityExperience with SaaS technologies such as microservices, docker/containers, and Kubernetes and proficiency with Bash/RubyProficiency with software tools like Confluence, Jira, Excel, PowerPoint, Word, and Slack used to divide complex projects into related sub-tasks, manage critical path tasks, and track resources, deadlines, and milestonesBasic QualificationsCollege degree in a Computer Systems related fieldThree years of demonstrated work experience in healthcare / pharmacyIn lieu of College Degree, applicants must meet all following requirements: High School Diploma/GED, Technical Certification in Information Systems / Technology, a minimum three years’ systems engineering experience within a healthcare technology or pharmacy systemsPreferred QualificationsBachelor’s degree in a Computer Systems related field3+ years of demonstrate project management work experience in healthcare / pharmacyPharmacy or clinical operations work experienceExperience with effectively presenting technical information to leadershipExperience with container technologies such as Docker and KubernetesStrong Linux skillsHigh degree of competence in Bash and ShellAbility to shift from one project to another in an agile work environmentKubernetes distros such as OpenShift, RKE2 and/or TanzuExperience with Gitlab, Jenkins, ArtifactoryExperience with server and or desktop virtualizationVirtualization Infrastructure Experience with VMware or similar virtualization toolsNetworking experience – TCP/IP, DNS, NetBIOS, switching, routing, VLANsExperience with at least one public cloud environment, such as Amazon Web Services or Microsoft AzureWorking ConditionsWorking across multiple time zonesUp to 10% travelMay be required to stand or sit for long periods of timeDrug Screen: Not Required#J-18808-Ljbffr