Patient Success & Operations Manager (Concierge Functional Medicine)

National Wellness Group is a concierge functional medicine practice redefining how patients experience healthcare.We deliver highly personalized, results-driven wellness programs focused on hormones, gut health, fertility, and longevity. Our patients often come to us after trying everything else—and we provide clarity, structure, and transformation where others could not.We are seeking a high-level, detail-oriented professional to serve as both the operational backbone of the practice and a trusted guide for patients throughout their wellness journey.About the RoleThis is a dual-role position combining:Practice operations leadershipPatient experience managementWellness coaching supportYou will play a critical role in ensuring patients feel supported, guided, and cared for—while maintaining a highly organized, efficient, and elevated office environment.Who This Role Is ForThis role is ideal for someone who:Naturally takes ownership and operates with a high level of accountabilityIs highly organized, detail-oriented, and proactiveCommunicates with confidence, warmth, and professionalismHas a strong interest in functional medicine, wellness, and personal developmentEnjoys guiding people, building relationships, and supporting transformationThrives in a structured, high-performance environment Key ResponsibilitiesPatient Experience LeadershipDeliver a seamless, concierge-level patient journey from onboarding through program completionServe as the primary point of contact and trusted guide for patientsEnsure consistent, responsive, and professional communicationPractice OperationsOwn daily office flow, scheduling, and coordinationMaintain organization of patient records and workflows (Jane App or similar EMR)Coordinate communication between patients, providers, and labsIdentify and improve operational inefficienciesWellness Coaching SupportConduct structured 1:1 coaching sessions with patientsSupport nutrition, lifestyle, stress management, and habit formationTrack progress and maintain accountabilityEscalate clinical concerns appropriatelyGrowth OpportunityThis role has strong potential to evolve into a leadership position within the practice, including involvement in:Program developmentPatient experience strategyTeam leadershipCompensation$30–$35/hour (based on experience)