Client Experience Advisor

FXAIR, a leader in the private jet charter industry, is offering an opportunity to join our unique organization. With the headquarters in New York City, FXAIR is a well-known and respected brand delivering a premium service product at the forefront of the industry.FXAIR is looking for Client Experience Advisors to join our dynamic and growing Client Experience Team. You will be part of the ‘mission control’ in our high-tech business and will be responsible for ensuring all flights go as smoothly as possible. The successful candidate reports into the Vice President of Operations and will gain fantastic experience improving processes and being the focal point of the company for our VIP customers and key suppliers.What You Will Do…Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer tripsCommunicate with clients from booking to trip completionConfirm pre-flight details with operatorsCommunicate changes to the flight itineraryOffer and manage additional customer servicesComplete, review and confirm pre-flight documentationUtilize a wide range of industry and aviation software including Air Traffic Control systemsFollow customer flights and obtain and resolve post-flight feedbackRequest customer reviewsLiaise with all departments within FXAIR to improve company efficiencyAd-hoc support to our sales team when necessarySuccessful candidates have…Private Aviation experience preferredProfessional phone and written communication skillsOutstanding customer service skillsAdvanced computer skillsAbility to absorb and enjoy new responsibilitiesAbility to work under pressure, remain calm and prioritize tasksDetail-oriented focusFlexibility and creativity – we are an entrepreneurial team!Confidence working in a dynamic fast-paced atmosphereThe ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environmentWhat You Will Receive From Us…Competitive salary, paid time off, 401K, health/dental/vision/FSA, long-term and short term disability insurance, life and AD&D insurance, tuition reimbursement, a contemporary work environment in our New York office, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of our global-leading charter service.FXAIR is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.