Network Support Technician (Overnight Network Operations)
IT Support Technician – Networking (Overnight)Launch Your Networking CareerCapstone IT is partnering with an industry-leading organization on a large-scale network modernization initiative supporting hundreds of retail locations nationwide.If you've worked in Help Desk, Desktop Support, Service Desk, Technical Support, or a NOC, and you're looking to grow your networking skills, this is an excellent opportunity to gain hands-on enterprise networking experience while working alongside experienced network engineers.You don't need years of networking experience. Candidates with networking coursework, certifications (Network+, CCNA, Fortinet), or a strong interest in networking are encouraged to apply.Why You'll Love This RoleBuild real-world networking experienceLearn from experienced network engineersBe part of a nationwide network modernization projectGrow into more advanced networking responsibilities over timeNight Owl? Even Better. This overnight role supports network deployments while stores are closed. If you enjoy working evenings or prefer a quieter work environment, this schedule may be a great fit.What You'll DoSupport overnight network deployment projects across the U.S.Take inbound calls from field technicians after equipment installationsValidate newly installed network equipment using established proceduresVerify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipmentDocument work in Jira Service DeskEscalate issues to senior engineers when neededHelp ensure stores are fully operational before opening each morningWhat We're Looking ForRequiredExperience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environmentStrong troubleshooting and communication skillsAbility to follow technical procedures and document work accuratelyComfortable working overnight hoursEagerness to learn and grow in a networking careerNice to Have (Not Required)Basic TCP/IP networking knowledgeExposure to switches, routers, wireless networking, or firewallsCompTIA Network+, CCNA, Fortinet, or similar certificationsExperience with Jira or another ticketing systemRetail technology support experienceDon't meet every qualification? We'd still like to hear from you. If you have a strong IT support background and are excited to build your networking skills, we encourage you to apply.Please send your resume and salary requirements for immediate consideration!Capstone Consulting is an EEO employer.