IT & AV Support Engineer - Remote / Time-Zone Specific

We're hiring an IT & AV Support Engineer to join a specialized technical support team serving an elite, high-touch clientele who expect the same level of responsiveness and discretion as any top-tier managed service — just delivered in a far more unique, mobile environment.This is a role for someone who thrives on solving problems independently, communicates like a pro under pressure, and takes genuine pride in getting the details right — every time.?? What You'll DoServe as first-line, on-call technical support for the duration of your shift — responding immediately, scoping issues, and resolving or escalating with clear handoffsManage and progress a ticket queue during quieter periods between incidentsProvide on-site troubleshooting and support for clients across the Caribbean when needed, sometimes at short noticeMaintain detailed, high-quality documentation so teammates on other shifts can pick up seamlesslyCommunicate proactively with clients and colleagues across time zones in a high-expectation, fast-paced setting ? What You BringFluent English (C1+), confident communicating with both colleagues and clientsSolid hands-on networking skills: IP subnetting, routing, ACLs, DNS troubleshootingExperience with AV signal distribution and control systems — Crestron, Crestron NVX, QSC Q-SYS, or Dante-equivalent standardsExposure to voice/telephony, CCTV, servers, or satellite communications is a plusMSP experience with ticket and KPI discipline is a strong advantageA methodical, curious problem-solver who looks beyond the immediate symptomComfortable working solo for long stretches while staying closely connected to a remote, international team?? Bonus BackgroundPrior experience in a comparable on-site technical/operations role in a demanding, client-facing environmentLive events or high-pressure live-support experienceA self-starter mindset — someone who solves for the customer by default?? Location & ScheduleCoverage window: 4:00 PM–Midnight CET (10 AM–6 PM EST), with occasional weekend stand-byBase location is flexible — what matters most is being in a time zone that realistically supports this shift (e.g., US Eastern or an equivalent offset) and having reasonable proximity to a major international airportAbility to travel within the Caribbean at short notice, with visa-free or straightforward access to major destinations in the regionIf you're a low-ego, detail-obsessed technologist who's energized by high-stakes, high-trust client relationships — we'd love to hear from you.