Biomedical Engineer (Regional Clinical Specialist)

Company DescriptionBrainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.Together we're dedicated to making an impact.Sound like you?Join and grow with us.Job DescriptionProvide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usageManage and maintain install base, including basic 3rd Party integrationsAnalyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentationUtilize engineering expertise to contribute to the quality improvement process by recommending product modificationsProvide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)Manage the process of driving customer utilization, especially via unique workflows and special applicationsAct as escalation point for clinical regional issuesDirect and assist Radiology staff in performing necessary scans prior to surgeryEducate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and servicesDevelop and conduct training programs for hospital staff enabling them to implement in-house trainingAct as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this processWork with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projectsAttend meetings and trade shows to demonstrate and promote IGS products and servicesKeep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysisCollaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)Maintain Salesforce documentation of all working hoursAttend IGS Continuing Education annually and maintain annual product certification competencyTravel for 50%+ during first 6 monthsSalary Range 65-85KNotwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.QualificationsB.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider1-2 years minimum sales experience with healthcare company preferredKnowledge of surgical procedures, anatomy and medical terminology preferredProficient in the use of PC software applications including Microsoft OfficeSelf-motivated, detail oriented and a proven history of ability to make independent decisionsAdditional InformationIn return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.Visit us at: www.brainlab.comBrainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Brainlab participates in E-Verify, more information can be found here. To also review the EEO Law Poster, please click here.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.