Network Program Manager

Role: Network Program Manager (PM) Company: Arch Systems Client: US Customs and Border Protection (CBP) Location: Remote Type: Full-time Job Description: The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP). The Network Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR). The Network Program Manger organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintain and manage the client interface at the senior levels of the client organization. Meets with customer and Contractor personnel to formulate and review task plans and deliverable items. Responsible for Quality Management. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks. The Network Program Manager highly desired qualifications are: Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP. Be proficient in project management and have knowledge of security and compliance issues. Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of ten (10) years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency. Screening focus — what are we looking for: Led 24×7×365 multi-site network operations with measurable SLA/AQL improvements. Hands-on with ServiceNow (ITSM/CMDB) + network monitoring/performance stacks (NetScout, SolarWinds) and Cisco DNAC/Meraki/ISE, F5, Infoblox, Riverbed. Governed SOPs/knowledge base, change control, CMDB accuracy, and daily/weekly/monthly metrics reporting. Demonstrated transition-in/out leadership and executive-facing stakeholder management (COR/Program office). CBP BI and/or Secret/TS clearance preferred. Job Type: Full-time Pay: $160,000.00 - $180,000.00 per year Benefits: 401(k) Health insurance Application Question(s): Do you have experience working with any Federal Agency or Government? If yes, please mention which one. Experience: Program management: 10 years (Preferred) License/Certification: PMP (Required) Security clearance: Confidential (Required) Work Location: Remote