Field Scheduler

Job DescriptionOur company, a leader in home automation technology and integrated services for over twenty years, is seeking a reliable and organized Field Scheduler to join our Texas-based operations team. The Field Scheduler will play a key role in coordinating field service appointments, optimizing technician schedules, and ensuring timely communication with customers and internal teams. This position supports our commitment to exceptional customer service and operational efficiency.Why Work with Us?Stable full-time position with consistent hoursOpportunities for career growth and professional developmentOn-the-job training and ongoing skill-building401(k) retirement savings plan with company matchGenerous paid time off including vacation days and company holidaysEmployee discounts on products and servicesCompetitive pay aligned with industry standardsComprehensive benefits package after a qualifying periodMain Duties and ResponsibilitiesManage and maintain daily field service schedules for technicians and subcontractorsDispatch technicians to customer sites based on skill set, location, and priorityConfirm appointments with customers via phone, email, or text and provide accurate arrival windowsMonitor job progress and update schedules in real time to minimize downtimeCoordinate with operations, warehouse, and sales teams to ensure parts and materials are available for scheduled jobsPrioritize emergency and same-day service requests and reassign resources as neededMaintain accurate records in the scheduling/field management system and generate schedule reportsCommunicate schedule changes and delays to customers and field staff promptlyIdentify opportunities to improve scheduling efficiency and customer communicationPerform additional duties as assigned by the managerEssential Skills and QualificationsExcellent communication and customer service skillsStrong organizational and time-management abilitiesProven ability to multitask and prioritize in a fast-paced environmentComfortable using scheduling software, CRM systems, and Microsoft OfficeProblem-solving mindset with attention to detailAbility to work collaboratively with field personnel and office teamsValid driver's license and reliable transportation preferredEducational and Experience RequirementsHigh school diploma, GED, or equivalent required1-3 years of experience in scheduling, dispatching, customer service, or related roles preferredExperience in home automation, electrical, or field service industries is a plusDemonstrated record of reliability and professionalismJob PurposeThe Field Scheduler is responsible for coordinating field operations to ensure timely, efficient service delivery and high customer satisfaction. This role helps maintain operational flow by aligning technician availability, customer needs, and parts logistics, contributing directly to our reputation for dependable home technology services.Additional InformationEducation: High School Diploma/GED or higherBenefits: Medical, Dental, Vision, Life Insurance, 401(k), Paid Time OffIf you are organized, customer-focused, and enjoy coordinating people and resources to deliver excellent service, we encourage you to apply. Join a team that values growth, quality, and innovation in home technology solutions.Company Website: www.HomeProTech.com*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation