Service Coordinator/Scheduler

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and Care Professionals, aiming to create extraordinary relationships. The Scheduling Coordinator role is essential to growth and successful home care operations. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!What We OfferICHRA Health Insurance, Vision, and DentalGenerous PTO ProgramBonus ProgramA meaningful career in a vital industryOpportunity for growth within the companyOn-call responsibilities earn extra incomeCompetitive Pay RangeKey ResponsibilitiesAnswer calls professionally and knowledgeablyMatch clients and Caregivers based on needs, skills, and locationMaintain schedules, fostering quality matches and strong relationshipsMonitor, mediate, and log activities in our software systemEnsure accurate client and Caregiver recordsAddress client and Caregiver concerns as neededCommunicate openly with colleagues, Caregivers, clients, and family membersUphold company policies, procedures, and business ethicsPerform caregiving in emergencies if on-call or as neededSchedule: Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.About Home InsteadHome Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.QualificationsHigh integrityExcellent customer service skills and eagerness to learnStrong organizational and typing skillsAbility to excel in a fast-paced, team-oriented environmentAdaptable and able to act with urgencyEnjoys a sense of humorMeets and passes all pre-screening measuresPassion for working with the aging population is preferredPrevious home care or similar industry scheduling experience preferredKnowledge of Well Sky (Clear Care) scheduling software is a huge plusTo Apply: Submit your resume and application to this posting