Salesforce - Application Manager
Hi All,
Key Responsibilities:
· Deliver high-quality customer experience and execute efficient software delivery processes
· Ability to motivate, effectively delegate and coach teams to create a positive and dynamic working atmosphere.
· Conduct workflow analysis, business process reviews and creates functional specifications.
· Ensure application resources are assigned appropriately to day-to-day support and projects.
· Manage outside vendors and contractors to ensure performance expectations and customer satisfaction.
· Provide support, guidance, leadership and motivation to promote maximum performance.
· Coordinate analysis and resolve issues on all system upgrades and changes.
Skills, Experience and Requirements
· 5+ years of Salesforce and or other CRM Application Management experience
· More than 5 years’ experience operating in scaled Agile software delivery environment
· Experience maintaining executive-level communications, reports, and statuses
· Experience at least two full life-cycle Salesforce implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud
· Experience managing at least two large-scale full-life cycle implementations of CRM solutions
· Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
· Sound understanding of software development life cycles, scripting, systems programming, Agile.
· ERP experience
Preferred:
· Salesforce Certifications
· Experience presenting to clients or other decision-makers to present and sell ideas to various audiences (technical and non-technical)
· Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Job Type: Full-time
Pay: $140,000.00 - $170,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Ability to commute/relocate:
Eagle, MI 48822: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person