Customer Service Representative
Customer Service Representative ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
We are currently seeking a Customer Service Representative who can become an integral member of the team.
Duties and Responsibilities:
- Routinely check for incoming jobs from email, incoming bin, and over the counter.
- Accurately codes customer tickets in accordance with company prescribed guidelines.
- Addresses all client inquiries and concerns in a business-like and timely manner.
- Explains complexities and scheduling of each job before assigning jobs to operators.
- Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.
- Double check correctness of information given on incoming correspondence.
- Log jobs out after they are completed and shipped out.
- Ensure that front desk is clean and organized at all times.
- Possesses the ability to multi-task without losing focus.
- Provide front counter assistance to customers as needed.
- Responsible for answering incoming telephone calls.
- Maintains proper inventory of supplies.
- Provides back-up assistance to the production staff as needed.
- Responsible for other duties as assigned by Manager.
Qualifications:
- Strong organizational skills and attention to detail.
- Experience with enhancing service offerings.
- Good knowledge of how to increase revenue.
- Experience with Prepress and offset.
- Solutions focused - ability to solve problems efficiently.
- Ability to communicate effectively.
- Excellent Customer Service skills and experience.
- Proficiency with MSOffice.
- Graphics Application skills and experience.