Technical Application System Admin

Technical Application System Admin TECHM-JOB-29145 JD: Technical Application System Admin Band:U4 Qty:1 Location: Renton, USA Technical Application Systems Admin Connected Services Responsible for supporting the connected services of PACCAR Job Description In the position of Technical Application Admin you will provide Tier 2 or Tier 3 level support on the landscape of the various operational services and systems used within the Global Connected Services (GCS). You will interact with various people (external/internal) on operational and tactical level. Tasks: ¿ Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier 1 or Tier 2 support teams. ¿ Provide System Administration support for a variety of GCS specific products (Zuora subscription management, API Catalog documentation and deployment, e commerce proprietary tool, other systems TBD) ¿ Support the users and monitor the condition and/or performance of various systems/processes/methods and correct or improve after approval of all relevant stakeholders. ¿ Be engaged in development activities that might affect GCS systems/processes and analyze possible effects. ¿ Define and/or execute tests, make sure all relevant documentation, procedures, directives and/or instructions are available. o Plan and coordinate the activities, monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required. ¿ Administering user permissions & administration ¿ Troubleshoot SSO, passwords, and Security issues. Experience Requirements: ¿ A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field. ¿ 2 3 years in a Technical or System support role ¿ Broad working knowledge of computer systems, databases (SQL, Snowflake) and API packaging and deployment. ¿ Experience with IT Service Management ticketing tools like Cherwell, and project management. ¿ Excellent technical skills. ¿ Expertise in troubleshooting system problems. ¿ Strong customer service skills. ¿ Great analytical, problem solving, and communication skills. ¿ The ability to handle fast paced environment and multi task. ¿ Security and Monitoring. ¿ Account Access Management. Experience Preferred: ¿ Cloud Computing, (AWS, Azure, Kafka) ¿ Data Pipelines and Ingestion processes. (Apigee) ¿ API Development ¿ Python ¿ Automation and Scripting ¿ Experience with Business Intelligence tools (Tableau, Looker, etc¿)