Automotive Service Advisor

DescriptionAre you a “people person” with a passion for automotive excellence? Stocker Subaru is looking for an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this key role, you’re more than just a liaison—you serve as the connection between our skilled technicians and our valued local community.The RoleAs a Service Advisor, you are the face of our service center. Your mission is to translate “car talk” into clear, actionable solutions for our customers. You’ll guide each customer through their service experience—from the initial greeting to the final hand-off—ensuring they leave feeling informed, confident, and well taken care of.Key Responsibilities· Customer Advocacy: Listen carefully to customer concerns, document vehicle symptoms accurately, and serve as their main point of contact throughout the repair process.· Technical Coordination: Assist with initial inspections and test drives to help technicians diagnose issues efficiently.· Financial Transparency: Review warranty, insurance, and service contract coverage while providing clear and accurate repair estimates.· Workflow Management: Schedule service appointments, prepare detailed repair orders, and maintain accurate records within our system.· Team Collaboration: Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality.Compensation & BenefitsPay: $40,000 – $60,000 per year Schedule: Full-timeBenefits include:· 401(k) with company match· Comprehensive health insurance· Employee discounts· Referral programRequirements Ideal Candidate QualificationsThe ideal candidate will:· Demonstrate strong time management and organizational skills · Be dependable and a reliable team player· Maintain a customer-first mindset· Thrive in a fast-paced environment and handle multiple priorities effectively· Communicate clearly and professionally· Be available to work evenings and occasional Saturdays