Python AI engineer with PLM

Strong Python AI experience required (PLM exposure preferable)Location: Sunnyvale, CA onsiteFulltime/PermanentKey ResponsibilitiesDesign and build an AI-powered support bot (web/chat-based) for Hypercare query resolutionDevelop agentic workflows to retrieve and synthesise answers from:Past incident ticketsKnowledge bases and documentationPLM (Teamcenter) systemsImplement RAG / multi-source retrieval pipelines for contextual and accurate responsesBuild APIs and backend services using Python (FastAPI) and Apple-approved AI frameworksEnsure compliance with Apple security, governance, and AI platform constraintsCollaborate with Hypercare, PLM, and support teams to continuously improve response accuracyCore RequirementsStrong experience in Python backend development (FastAPI preferred)Hands-on in building LLM-based systems (RAG, agentic workflows, knowledge assistants)Experience in data integration from multiple enterprise systems (tickets, logs, APIs)Good understanding of support workflows, incident triage, and knowledge management systemsStrong API design, microservices, and distributed system fundamentalsPreferred / Good to HaveExperience in PLM domain (Agile / Teamcenter)Exposure to Hypercare / production support environmentsExperience working with enterprise AI platforms and governed environmentsSuccess CriteriaReduce mean time to resolution (MTTR) during HypercareEnable self-service query resolution for support engineersDeliver a scalable AI support framework for future releases