Patient Services Coordinator

Why Join PT Solutions? At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patients, providers, and insurersensuring every step of the care journey is seamless, efficient, and supportive.In this role, you'll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they needquickly and confidently.At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organizationthis is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!Clinic Address (MUST BE WILLING TO FLOAT):Ozaukee 13111 N. Port Washington Rd. Mequon, Wisconsin 53097 United StatesWhat You Will GetIn addition to the standard benefit offering, you can expect to receive:Competitive compensation with ability to earn performance-based incentivesProfessional development through strategic internal platformsOpportunity for career progression with a nationwide physical therapy practicePaid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)Reimbursement for endurance race entry feesYour Responsibilities as a Patient Service CoordinatorReconcile patient payments and units billed while following HIPAA guidelinesFollow appropriate processes for Insurance Verification and/or benefits managementObtain authorization and/or prior authorizationOver the counter collections and reconciliation of all charges weekly and monthlyMaintain relationships with patients, providers, clinicians, and internal operational departmentsQualificationsAt minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).1-2 years of customer service experience (experience with healthcare preferred).ScheduleFull Time/Part Time: Clinic hours are 7am-7pmCompensationPay Range: $18.49-$22.50 (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)A Mission That Moves UsAt PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we're committed to your professional growth and empowering you to shape the future of rehabilitation therapy.Join us and transform care. Let's go further together.We are an equal opportunity employer and welcome all qualified candidates to apply.