Customer Experience Associate

Customer Experience AssociateDoes working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro! Your Role is to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, and responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.LocationThis position is a hybrid role and all candidates must reside within driving distance to our Groesbeck, TX office.ResponsibilitiesReceive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them.Follow established processes and procedures to complete routine regulatory compliance.Client intake and/or sales support tasks in a timely manner on behalf of the client, including gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms, and completing related reports.Run annual corporate tax filings and filing reports with the Secretary of State and Department of Revenue.Provide exceptional customer service to customers.Deescalate customer situations and find solutions to provide an exceptional customer experience.QualificationsHigh School diploma or equivalent.1-2 years of customer service experience.Previous insurance experience or basic insurance knowledge preferred.Tax filing experience preferred but not required.Customer‐centric mindset; enjoy providing a service and solving customer problems.Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations.Process-focused and detail oriented; committed to accurate documentation.Computer knowledge and proficiency with MS Office; able to learn, utilize, and navigate a variety of external and internal systems.CompensationSalary range for this hybrid position in Groesbeck, TX is $11.25 – $23.94 per hour. Salary may vary based on location and qualifications.Benefits & Perks100% paid employee health insurance available on Day 1.Eligible for all medical, dental, and vision benefits on Day 1.Remote positions are internet stipend‐eligible.401(k) with employer match, vested on Day 1.HSA/FSA available.Long‐term and short‐term disability employer‐provided.Generous PTO plan with paid holidays and floating holidays.Development and growth opportunities.Comprehensive wellness program and prioritization of employee health.Equal Employment OpportunityReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr