Team Leader

Team LeaderCopperhead Technologies, an operating group of Command Holdings, is seeking a Team Leader to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office. Responsibilities may include, but are not limited to:Leading and managing a team of support associates.Setting work priorities and ensuring a smooth transition of work between the various teams.Ensuring that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand.Serving as a Subject Matter Expert (SME) in critical roles and frequently liaising with onsite Government Management.Planning, directing, and coordinating the daily activities of mail open, cashier, image capture, image review, data entry, quality control and Passport Records Imaging System Management (PRISM).Planning and following established procedures and methods to meet changing processing requirements.Providing regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.Notifying contract leadership of any problems or issues with staff adherence to procedures or any internal controls violations.Monitoring workload and making recommendations to the Government on how to divide work among support staff.Monitoring contractor personnel performance and ensuring that work is performed in accordance with performance standards, established procedures, and internal controls.Assisting with prioritizing workload and training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.Making recommendations to the Government to improve processes and assist with problem solving and continuous improvement.Maintaining flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.Work Environment:Ability to sit at a computer terminal for an extended period of time.Ability to work in confined areas.Physical Demands:While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.Employee is often required to sit and use their hands and fingers to operate a computer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel:10-20% / Minimal travel.Copperhead Technologies, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies. Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.Copperhead Technologies is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.Copperhead Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.Copperhead Technologies is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.Copperhead Technologies Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.Basic RequirementsCurrent, active Secret security clearance.Bachelor's degree OR four (4) years of experience managing teams.No less than six (6) years of general office experience.No less than four (4) years of experience of using all Microsoft Office applications.Demonstrated customer service experience.Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.Ability to analyze, interpret, and apply regulatory material and internal controls.Good oral and written communication skills.Ability to prioritize workload for small teams and possess good organizational skills.Ability to effectively and politely interface with the public and provide excellent customer service.Professional proficiency in English is required.Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here.Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead Technologies will not sponsor applicants for work visas for this position.U.S. Citizenship is required.Preferred QualificationsDirect experience with Consular Affairs/Passport Office or other Department of State directorates.Experience with Passport Records Imaging System Management (PRISM).BenefitsCopperhead Technologies offers a competitive benefits plan including:Health, Dental, and Vision InsuranceFlexible Spending AccountsLife and Disability Insurance401(k)Paid Time OffPaid HolidaysEmployee Assistance ProgramPet Insurance