NOC Engineer (3rd Shift)
About Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.Learn more about us here!About Your New RoleThe Network Engineer is responsible for supporting new and existing ISP/MSP business customers. You will work on supporting business data circuits, SDWAN Networks, VoIP services, VPNs, Managed Routers, Firewalls, and you will learn, design and deliver various custom-managed services. This is a Full-Time 100% Remote opportunity. Hours are 3rd Shift, 11:00pm-8:00am PT, Tuesday-SaturdayNo travel to customer locations is required.Key ResponsibilitiesWorking with customers to resolve any service problems: SDWAN, Internet,Understanding of basic LAN configurations (Routers / Firewalls) and Microsoft operation systemsHandling new customer-managed service provisioning support functions Interfacing with vendors to resolve support issuesOwning support issues from start to finishKeeping customers happy with superior support and a level head--going the extra mileTrain and assist other engineers with complex issuesWhat You'll Need For SuccessHigh School Diploma or GED Equivalent 3-5 years of related experience working in a fast-paced environmentCCNA and CCNP certification is desirableCommand line experience with Cisco, Fortinet, Juniper Firewall configuration experience (e.g. Fortinet)Understanding and experience with BGP, OSPF, and VRRPExperience with basic routers/firewalls and NAT (Network Address Translation)Experience with COS/QOSExperience with designing networksSOC2 knowledge and understandingExcellent organization skills and attention to detailAbility to multi-task assignments and follow process flow are requiredMust have excellent communication and analytical skills to understand and resolve customer issues effectively. This would include being comfortable talking with Clients.Ability to work independently with minimal supervision.Why you'll love life at Command|LinkJoin us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.Room to grow at a high-growth companyAn environment that celebrates ideas and innovationYour work will have a tangible impactGenerous Medical, Dental, and Vision coverage for full-time employeesFlexible time off 401k to help you save for the futureFun events at cool locationsFree DoorDash lunches on FridaysEmployee referral bonuses to encourage the addition of great new people to the team