Receptionist

Req #: 0000246543Category: Clerical / AdministrativeStatus: Full-TimeShift: DayFacility: Trinitas Regional Medical CenterDepartment: ConceirgePay Range: $17.13 per hourLocation: 655 E. Jersey Street, Elizabeth, NJ 07206Job Title: ReceptionistLocation: NEW POINT CAMPUSDepartment Name: ConceirgeReq #: 0000246543Status: HourlyShift: DayPay Range: $17.13 - $17.13 per hourPay TransparencyThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.Job OverviewProvide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business; assist and/or direct visitors and patients to various locations in the hospital when appropriate. Call for an escort when necessary. Receive telegrams, messages, flowers common newspapers and other items; notify appropriate personnel for pick-up and/or delivery. Verify that the patient has not been discharged. Maintain logs of items received. Maintain files on patient requests for telephone service and/or calls transferred to and from patient rooms. Maintain directory and files on active and discharge patients, their location, patient status and other pertinent information according to the established procedure. Respond to inquiries regarding the patient's condition, perform other related duties as required. Maintain established department policies, procedures, commas objectives, quality assurance, safety and infection control. Assist in care and maintenance of department equipment and supplies. Attend in service and other required meetings. Attend educational programs as directed. Perform other duties as directed by the supervisor.QualificationsRequired:High School Diploma or equivalentWell-developed interpersonal skills with the ability to understand and communicate with people of varying cultures and abilitiesMust be able to work with the public and maintain poise in difficult, confrontational situationsFiling skills; Good typing and computer skillsPreferredOne (1) year Reception or Customer Service-related experience strongly preferredBilingual a plusScheduling RequirementsShift — 10:00am-6:00pmMonday – Friday, including every other weekend and holidayFull-Time DayEssential FunctionsServes as a resource person for the hospital by providing information in a timely and courteous wayGreets visitors and imports accurate information regarding services, location, policies, and patientsAnswers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached, always remembering to ask, “How may I help you?”Maintains a professional but caring demeanor when communicating with visitorsIssues passes to visitors and prepares requests for exceptions to the regular visiting hours policy.Exhibits fairness in distribution of visitor passes tempered with empathy as appropriateMakes an effort to remember visitors’ names and any particular situations applying to the patient visitingProvides clergy and other pertinent persons with assistance in locating patientsEstablishing a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobbyDevelops a good rapport with nurses and physicians in order to assure lines of communicationKeeps information files current and orderly at all timesIs competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment.On a daily basis, ensures that patients' mail is sorted and delivered to their rooms or forwarded to their home address if the patient has been discharged.Accepts and forwards written messages to patients on a timely basisOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Benefits And PerksAt RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.These benefits and resources include, but are not limited to:Paid Time Off including Vacation, Holidays, and Sick TimeRetirement PlansMedical and Prescription Drug InsuranceDental and Vision InsuranceDisability and Life InsurancePaid Parental LeaveTuition ReimbursementStudent Loan Planning SupportFlexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Community and Volunteer OpportunitiesDiscounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!RWJBarnabas Health is an Equal Opportunity Employer