Inside Sales Coordinator

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountabilitySub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.Primary ResponsibilitiesSub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.Become an expert on products and systems to best serve the customersOutbound and inbound callsDeveloping Weekly call strategiesAssisting field sales team with problem solving and / or order inquiriesServe as our partners’ primary point of contact regarding ordersCreating relationships with customers and aid them with any order related needs/issuesEnsure customer satisfaction through ongoing communication and relationship managementShare best practices with team members to enhance the quality and efficiency of supportResponsible for completing special projects as assignedautonomously make decisions and solve a varying degree of issuesRequired QualificationsAssociate’s degree in business or relatedExperience and familiarity with distribution channels and Supporting field sales teamsBusiness to Business customer service experienceStrong analytical and problem-solving skills with the ability to manage complex order scenariosExcellent written and verbal communication skillsHigh attention to detail with the ability to manage multiple priorities simultaneouslyProficiency with ERP systems, CRM tools, and Microsoft Office applicationsPreferred QualificationsBachelor's degree in business or relatedFamiliarity with SAP or similar enterprise order management systemsKnowledge of logistics, transportation, or supply chain processesExperience documenting processes or supporting system testing initiativesWhy Join Our TeamBe part of a global Inside Sales organization supporting premium brands and international partnersWork cross‑functionally with Sales Operations, Supply Chain, and Transportation teamsContribute directly to distributor satisfaction and global business performanceOpportunity to grow within Sales Operations and expand international business expertiseWe Value Our Employees By ProvidingCompetitive compensation based on skillsIndustry leading health, dental, and vision plansGenerous 401 (K) savings and profit sharingOn-site UW Health clinic, fitness center, and walking pathsEducation assistance and internal training programsElectric vehicle chargingMaternity & paternity leaveInterested in learning more on our robust benefits package we offer? Click here!This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.