Technical Support Engineer

Technical Support EngineerAn exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in New York as a Technical Product Support Engineer.Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.Location: New York - 3 days in office / 2 days remoteSalary: $70,000 - $90,000 per year + healthcare, pension, etc.Requirements for Technical Product Support Engineer:This company value top academics so are looking for a minimum of a 3.4 GPA from an internationally renowned University in a STEM related disciplineYou will have commercial experience in a technical or customer support-type position - it doesn't have to be tech related - just dealing with customers who are facing issuesBasic scripting knowledge in Python or Bash is beneficialYou really care about the customer experience and have experience to prove thisA motivated self-starter with a problem-solving attitudeStrong aptitude for picking up technologiesAbility to work with autonomy and as part of a teamGreat communication skills with fluent spoken and written EnglishYou are keen to work in a client-facing technical role (opposed to taking the R&D route)Responsibilities for Technical Product Support Engineer:You will initially be fully trained on the machine learning platform to understand the intricacies of the productYou will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)Manage customer issues from initial report through to resolutionBasic troubleshooting and escalation of issues to the tech teamGive an excellent customer experience throughout the resolution processWhat this offers:Working for an industry-leading software company that has a fantastic track record of successfully hiring and training graduatesAn exciting opportunity to forge a career in Technical Support Engineering for a fantastic, fast-growing companyA good remuneration and benefits packageApplications:If you have top academics and would like to apply, we would love to hear from you. Please ensure that when applying, your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com (if this email address hs been removed by the job-board, full details for contact are available on our website).Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first lineRedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.