AI Agents Operations Associate

AI Agents Operations AssociateWe're looking for an AI Agents Operations Associate to join our team on the frontlines of deploying and improving our voice agents.This is a hands-on, forward-deployed role where you'll:Test and QA live AI agentsWork directly with real patient call flowsEmbed within customer operations when neededHelp ensure our agents perform reliably in high-stakes healthcare environmentsYou won't just be observing — you'll be actively shaping how AI systems behave in production.This role is designed as a launchpad into an Implementation Manager role within ~6 months, for candidates who demonstrate strong ownership and execution.This full-time position requires working 5 days a week in our Mountain View, CA office.Agent Testing & QATest end-to-end call flows (scheduling, rescheduling, cancellations, intake, etc.)Identify bugs, edge cases, and breakdowns in agent behaviorLog, categorize, and prioritize issues across severity levels (critical / major / minor)Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)Forward Deployment (Customer-Facing)Embed with customer front desk / call center teams when neededOperate as a live scheduler to deeply understand workflowsAct as a bridge between customer operations and engineeringSurface real-world insights to improve agent performanceOperational Excellence & QA ScalingSupport QA processes across internal and offshore teamsReview call transcripts, recordings, and agent decisions at scaleHelp define and refine QA frameworks, rubrics, and best practicesEnsure consistency and quality across all testing workflowsCross-Functional CollaborationPartner closely with engineering, product, and operations teamsProvide structured feedback to improve agent logic and performanceHelp iterate quickly on deployments in fast-moving environmentsWhat We're Looking ForHighly detail-oriented with strong pattern recognitionComfortable working in ambiguous, fast-changing environmentsStrong communication skills (written + verbal)Ability to break down real-world workflows and edge casesExcited about AI and its real-world applicationsWillingness to be onsite and occasionally embedded with customersScrappy, proactive, and willing to take ownershipNice to HaveExperience in operations, QA, support, or healthcare environmentsExposure to call center workflows or customer support systemsFamiliarity with structured testing or QA processesWhy This Role is UniqueWork on real AI systems in production — not demos or prototypesDirect exposure to customers and live environmentsHigh ownership early in your careerClear path to Implementation Manager in ~6 monthsBe part of scaling AI across large healthcare systemsThe OpportunityThis is not a traditional entry-level role.You'll be working at the intersection of:AI systemsHealthcare operationsReal-world deploymentIf you're excited about building, testing, and scaling AI in production environments, this role will give you unmatched exposure and growth.