Implementation Project Manager

OverviewJob PurposeThe ideal candidate will be outgoing, personable and have a strong drive for bringing structure and organization to inefficient processes. This person must have very strong interpersonal skills and be self-motivated to accomplish tasks as directed, have a keen eye for detail and thrive in a fast-paced environment. Must be able to work collaboratively across all levels of the organization to accomplish overall objectives.ResponsibilitiesInternal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out.Lead technical projects from requirements definition through deployment, handoff to support and subsequent follow up at designated post deployment check points.Typically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery, and/or other cross-functional teams. May work at client sites from time to time.Assume responsibility and ownership of the overarching project schedule, working collaboratively with each workstream leader to determine and agree upon scope, implementation plans, and risk mitigation plans.Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.Maintain and update project documentation such as meeting minutes and project status reports.Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.Report risks and escalations to the appropriate management channels ahead of client impact, where possible. (Pre-escalation skills)Be a beacon for change in the organization that will impact client implementations, improve internal teams processes and support handover procedures.Some travel may be required.Knowledge and Experience4+ years of customer facing project management experience in a SaaS companyA relentless drive for success in all you do, a person who doesn't take no for an answerMust be self-motivated and able interpret actionable items from big picture visionFoundationally strong organizational skillsThe ability to influence others in all areas of the company to buy into your ideas and visionsStrong attention to detail, deadlines and budgetary guidelinesOutgoing personality with proven success working with all levels of managementStrong written and verbal communication skillsExcellent presentation skillsExperience in coaching project team members to strengthen their abilities and skill sets#LI-MA2Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.