Patient Care Coordinator (Remote)

Remote Primary Care CoordinatorWelcome to Pine Park Health! Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved patients, families, community staff members, providers, and payers.We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!The OpportunityThe Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500600 patients managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers.This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully every shift, every call, every task.What You'll DoServe as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panelTriage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real timeMaintain accurate, compliant patient documentation within our EMR systemProactively manage appointment scheduling, follow-up care, and interdisciplinary communicationLead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollmentParticipate in after-hours on-call rotation to support continuity of careContribute to quality improvement initiatives and operational efficiency projectsHow We Measure SuccessPatient Communication & Responsiveness95% of inbound calls answered within 60 seconds (~30 calls/day)Average caller wait time under 30 seconds; maximum not to exceed 2 minutesUrgent voicemails resolved within 1 hour; non-urgent within 1 business dayAfter-hours voicemails addressed within 2 hours of next business day openCare Coordination & Task Management95% of clinical messages and emails addressed within 2 hoursRoutine tasks completed within 7 days; STAT tasks within 24 hours100% of daily visit reminder calls completed (~20 calls/day)Documentation & QualityMinimum 6 hours of care coordination activity logged dailyPatient satisfaction scores of 8.5/10 or higherFull compliance with HIPAA, CMS, and OIG requirements at all timesWhat We're Looking For2+ years of direct patient care experience in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar role)Experience in healthcare coordination, patient services, or clinical operationsGeriatric, Medicare Advantage, or value-based care experience strongly preferredStrong triage and prioritization skills in high-volume, real-time environmentsProficiency with EMR/EHR systems and healthcare technology platformsExceptional communication skills across diverse stakeholders (patients, families, physicians, facility leadership)Self-directed and accountable; able to work independently in a remote settingAvailable for on-call shifts: approximately 5 overnight and/or weekend shifts per rotationRemote work setup: reliable high-speed internet and dedicated, HIPAA-compliant workspace requiredRegulatory compliance: must maintain good standing with OIG, CMS, and Federal Health Care Programs (no exclusions or debarments)What Success Looks LikeOur best Clinical Care Liaisons are natural organizers who genuinely care about the people they serve. They bring structure to a fast-moving environment, communicate with warmth and clarity, and take ownership of their patient panel like it's their own small practice.By 30 days, you're navigating our systems with confidence, your queue is yours, and patients and facility partners are starting to build trust with you. By 90 days, you're consistently hitting performance benchmarks and contributing to the rhythm of the care team. At one year, you've become a go-to resource for your team and a familiar, trusted voice for the patients and families you serve every day.This Role Is A Strong Fit If You:Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomesTake ownership of your work without needing close oversightWant meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by itTake pride in documentation accuracy and communication follow-through even when no one is watchingYou'll Thrive Here If You:Find satisfaction in bringing order to complexityCare deeply about doing right by people who are vulnerable and counting on youTake ownership of your work without needing close oversightWant remote work that actually feels meaningfulBenefits Designed For You and YoursPaid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick DaysPine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.