Program Manager

About the RoleThe Information Governance Program Manager is a dedicated operational and strategic coordination role within the Information Governance program. Working in close partnership with the Information Governance Lead, this role serves as the central driver of execution, cross-functional alignment, and continuous improvement. The Program Manager ensures that governance intake, decision-making, stakeholder engagement, and documentation operate as a cohesive, transparent, and scalable system. This role is key to enabling Information Governance to function as a reliable decision engine across.The primary activities include, but are not limited to:ResponsibilitiesPrimary ActivitiesThe primary activities include, but are not limited to:Program Planning, Execution & Governance OperationsCo-lead day-to-day execution of the Information Governance program, ensuring consistency, follow-through, and clarity across all governance activities.Develop and maintain the program plan, including milestones, deliverables, timelines, and dependencies across active workstreams.Manage program cadence, including recurring meetings, review cycles, and decision checkpoints.Support and facilitate weekly meetings, including agenda development, issue triage, documentation, and action tracking.Ensure governance decisions are translated into operational actions with clear ownership and timelines.Monitor program health and escalate execution risks proactively to program leadership.Intake, Portfolio Management & Tooling EnablementManage the end-to-end intake pipeline, ensuring requests are received, triaged, prioritized, and advanced through defined workflow stages.Partner on the design and continuous improvement of the intake and review workflow, including quality review, impact assessment, prioritization, and endorsement steps.Maintain portfolio visibility across all active use cases, providing clear status on progress, blockers, and milestones.Track use case progression from submission through review, decision, implementation, and closure.Define functional requirements for governance tooling (e.g., Power Apps intake forms, dashboards, status tracking) and identify opportunities to improve scalability and usability.Schedule, Dependency & Risk ManagementBuild and maintain integrated schedules across program workstreams, identifying critical path items and interdependencies.Proactively identify and manage cross-functional dependencies, ensuring they are documented, communicated, and resolved before creating downstream delays.Coordinate sequencing across parallel efforts to prevent resource conflicts and timeline collisions.Establish and maintain a program-level risk and issue register, ensuring items are identified, assessed, owned, and tracked to resolution.Drive issue resolution through structured triage, escalation pathways, and follow-through on corrective actions.Coordinate across business, IT, architecture, data engineering, and platform teams to resolve blockers and maintain alignment.Communication, Reporting & Stakeholder EngagementCo-develop and manage the program communication plan, ensuring consistent, timely, and audience-appropriate messaging.Coordinate regular communications including meeting summaries, action reminders, status updates, and decision readouts.Tailor messaging for different audiences (governance members, workstream leads, SMEs, and senior leadership) to articulate purpose, expectations, and required actions.Partner with program leadership to prepare executive-ready updates summarizing progress, risks, dependencies, and upcoming decisions.Continuously assess communication effectiveness and refine approaches to improve engagement.Change Management CoordinationTrack and communicate the impact of governance decisions on affected teams, processes, and systems.Coordinate implementation activities to ensure governance outcomes are adopted, not merely documented.Support transition planning when governance decisions require changes to roles, workflows, or system configurations.Workshop & Working Session PlanningSupport the planning and coordination of workshops and working sessions, including agenda design, sequencing, and facilitation logistics.Partner with subject-matter experts to integrate governance concepts into practical working sessions.Manage pre-reads, logistics, post-session summaries, and follow-up actions to ensure workshops produce actionable outcomes.Knowledge Management & DocumentationOversee governance documentation, meeting artifacts, decision logs, and recordings to ensure materials are accessible, current, and auditable.Maintain alignment between governance discussions, documented decisions, and operational execution.Ensure institutional knowledge is preserved and transferable, reducing single-point-of-failure risk. QualificationsEducation & ExperienceDegree plus experience in pharmaceutical/biotech industry or information governance and program management, project management, or operational governance roles within a matrixed, cross-functional environment:Bachelor's and 9+ years of experienceMaster's and 7+ yearsPhD and 3+ years Required SkillsDemonstrated experience managing complex programs with multiple parallel workstreams, interdependent timelines, and diverse stakeholder groupsStrong facilitation skills with the ability to lead meetings, workshops, and working sessions that drive decisions and actionable outcomesExcellent written and verbal communication skills, including the ability to tailor messaging for technical, business, and executive audiencesExperience with intake and workflow management processes, including design, documentation, and continuous improvementProficiency in collaboration and tracking tools (e.g., Microsoft 365, SharePoint, Power Apps, Power BI, or equivalent)Strong organizational skills with meticulous attention to detail, follow-through, and documentation disciplineAbility to operate independently, manage ambiguity, and maintain momentum across parallel workstreams without constant directionPreferred SkillsExperience in the pharmaceutical or life sciences industry, particularly within R&D, clinical, regulatory, or safety functionsFamiliarity with data governance concepts, including data domains, business glossaries, data stewardship, critical data elements, and data product frameworksExperience supporting or operating within governance bodies, steering committees, or cross-functional decision-making forumsExposure to enterprise data platforms (e.g., Veeva Vault, Databricks, SAP) and understanding of how governance decisions impact