Logistics Coordinator

Job Summary: Seeking a detail-oriented Logistics & Dispatch Administration Coordinator with experience in global logistics, shipment coordination, dispatch operations, and supply chain support. The ideal candidate should have strong communication, analytical, and escalation management skills in a fast-paced environment.Key Responsibilities:Manage day-to-day logistics and dispatch operations while ensuring SLA complianceCoordinate RMA, advance replacement shipments, and returns processingSupport field engineer dispatch coordination and escalation managementWork closely with logistics vendors, operations teams, and support organizationsAnalyze operational data and maintain reporting metrics using Excel and internal systemsParticipate in root cause analysis and corrective action processesMaintain weekly/monthly dispatch and logistics reportsSupport process improvements, documentation, and operational standardsAssist with ServiceNow and SAP related dispatch operations and system updatesCollaborate with cross-functional teams to resolve shipment and field issuesRequired Qualifications:3+ years of experience in Global Logistics or Supply Chain OperationsStrong experience with dispatch coordination and logistics supportExcellent analytical and problem-solving skillsStrong communication and stakeholder management abilitiesExperience using Excel, Word, PowerPoint, and Google WorkspaceKnowledge of SAP, ServiceNow, or Salesforce is preferredAbility to multitask and work independentlyFlexible for extended coverage/weekend support when neededCandidate location must be clearly mentioned on resume