Sr. Digital Support Specialist

Ecolab Digital is an innovative-minded team that delivers digital solutions to customers to enable value delivery and drive profitable growth. The Deployment Manager position is responsible for partnering with key customers and Corporate Account Managers to pilot, launch and drive adoption of digital capabilitiesThe successful candidate will be able to translate customer needs and align them with solution features. They will assist customers throughout the setup, launch and adoption process, ensuring pilot and launch adoption.What You Will DoPartner with customers to define initial configuration of digital tools.Present solution features and benefits and align them to customer business needsPartner with customers to obtain initial user and hierarchy data sets, ensuring data is complete and accurateWork with customer IT contacts when needed to initiate customer data feeds and integrationsManage all pilot launches to ensure success and customer adoption.Manage all launch communications and timelines in coordination with the customerProvide training to corporate users as needed.Monitor adoption metrics and partner with customers to improve utilizationMinimum QualificationsBachelor’s degree in business, communications, IT or similar5 years’ professional work experience2 years’ experience working in customer data hierarchies15% national travel required3 years’ experience working in customer service or help deskNo immigration sponsorship is available for this role at this timePreferred Qualifications2 years Business Analyst experienceExperience in customer-facing software solutionsExcellent communication skills, including direct customer interaction, ability to answer IT related questionsOrganization and time management skillsProblem solving skillsAdvanced skills in multiple software programsStrong attention to detailSelf-motivatedWork well with teammates to overcome challengesAnnual Or Hourly Compensation RangeThe pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.BenefitsEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.Potential Customer Requirements NoticeTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.Americans With Disabilities Act (ADA)Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.Nuestro compromiso con una cultura de inclusión y pertenenciaEcolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.