Call Center Representative

Job SummaryWe are seeking a dedicated and customer-focused Customer Service Professional to handle incoming and outgoing calls. The ideal candidate will deliver excellent service by assisting customers, resolving issues, and ensuring a positive experience with every interaction.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a timely and professional mannerMake outbound calls as requiredResolve customer complaints effectively and efficientlyProvide basic technical support and guidance to customersSchedule appointments and maintain accurate recordsDocument customer interactions and update systems accordinglyPerform additional tasks and assignments as neededRequired Skills & ExperienceMinimum 2 years of experience in a call center or customer service roleBilingual (as required by facility)Strong verbal and written communication skillsExcellent active listening skills with attention to customer needsStrong problem-solving abilities to identify issues and deliver solutionsComfortable handling high call volumesProficient in basic computer applications and systemsCore SkillsCall Center OperationsAnswering PhonesScheduling AppointmentsCustomer Inquiries HandlingBilingual CommunicationBenefits:Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.