Clinical Data Application Support role

Overview:Job Title: Clinical Data Application Support roleLocation: North Chicago, ILEmployment Type: ContractExperience: 12+ YearsRate: $70/ hr to $75/hr on C2CKey Responsibilities:Provide first-line and advanced technical support for a clinical data management application.Troubleshoot and resolve issues related to Python-based integrations and PostgreSQL databases.Work with vendors and internal teams to maintain AWS-hosted application infrastructure.Support application deployments and upgrades as part of Agile sprint cycles.Apply ITIL practices for incident, problem, and change management.Monitor application health and performance using CloudWatch, ELK, or other monitoring/logging tools.Maintain documentation and knowledge base for recurring issues and resolutions.Communicate technical updates and solutions to stakeholders and end users. Required Skills:Strong experience with Python (integration troubleshooting/support)Hands-on exposure to AWS Cloud infrastructure and operationsKnowledge of Clinical Data Management systemsExperience with PostgreSQL database analysis and troubleshooting Preferred / Secondary Skills:Monitoring & logging tools such as CloudWatch or ELK StackKnowledge of ITIL framework (incident/change/problem management)Experience working in Agile environmentsExposure to Apache Airflow, Informatica, or PL/SQLExperience working in Application Support or Enhancement models