Service Tech 3

Description: Call Dad is actively seeking a Service Technician to join our team in Raleigh, NC. We are focused on finding highly motivated and positive individuals to assist with the growth of our business. We offer an atmosphere of support, recognition for hard work, and the fostering of personal growth through significant advancement opportunities in an innovative work environment. We have great benefits, including – medical, dental, vision, 401k, and vacation! Paid weekly. Healthcare available after only 30 days. As a Level 3 Technician with Call Dad, your main focus is enhancing the value of our brand through consistently delivering exceptional service that wows our customers with every visit to their home. You will have the responsibility of being in the On-call rotation for your location. You will always have the responsibility to follow the training and our Call Dad service playbook. Requirements: CORE RESPONSIBILITIES?? As part of your role at CALL DAD, we have established job duties and description, which outline the specific tasks and responsibilities required for your position in this document; however, it is important to highlight the broader responsibilities and expectations that come with your role.? Your Core Responsibilities include:?? Follow all CALL DAD policies, procedures, and the Employee Handbook?? Complete all daily, weekly, monthly, and annual checklists for your specific role? Strict adherence to DAD’s PILLARS at all times? Maintain strong customer relations at all times?? Meeting or exceeding the performance targets and goals your PDP? Effectively demonstrate a willingness to learn??? Effectively demonstrate a commitment to excellence?? Be proactive in identifying and addressing challenges and obstacles?? Be adaptive and flexible to the needs of the position and customers?? Mentor at least 1 Dad U student KPI EXPECTATIONS $300 average service ticket 40% Family First Plan conversions 7% of calls converted to replacement Leads Less than 5% call backs SLM conversion of 70% Minimum of 5 Google Reviews per week 0 AR for Residential non-property management Pay Range $25-$35 hourly plus 4% commissions