Community Client Services & Support Rep

S. without employment-based immigration sponsorship, now or in the future.This opportunity includes a 12-week mandatory onsite paid training program. The schedule will be Tuesday through Saturday from 11:00am-7:30pm with Sunday and Mondays off. Once training is completed, you will move into an assigned shift you have selected at the offer stage.The pay rate is $20.00 per hour. We also offer a $0.75 shift differential for any shifts starting at 11 AM or later. This also includes during your training program.If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOSTAnswering inbound phone calls from customers related to billing inquiriesEmpathizing with customers while accurately addressing their billing needs and meeting our high customer service standardsEstablishing and growing professional, positive relationships with Spectrum customersCollaborating with management on customer issue escalationsWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. Education High school diploma or equivalentSchedule Ability to work a variety of schedules including nights, weekends, and holidaysLanguage Ability to read, write, speak and understand EnglishExperience 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call centerTechnical Skills MS Office, computer skills, typingSkills Communication, organization, time management, problem-solving, efficient, multi-tasking, customer serviceHere, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.Watch this video to learn more.Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.