Office Manager

Job Description Job Summary/Objective:The Office Manager supervises office operations and clinical staff, performs limited financial management, and communicates with Managing Physician to ensure maintenance of efficient practice site operations.Essential Job FunctionsManages the staff consistent with good human resources management practices and provides an environment which is safe and allows participation in order to promote retention, productivity and a quality, customer-oriented team. Supervises physician's practices office management and patient flow to ensure effective operations, billing, compliance and quality patient care servicesManages all staffing needs, suggests hiring of clinical and non-clinical office staff and conducts performance reviews.Recommends staff merit increases, promotions, and disciplinary actions to physicians.Completes and updates personnel file, ensures required forms are completed.Maintains personnel policy manual.Submits office staff time cards for payroll processing, verifies accuracy and completeness of employee time.Maintains all PTO and other "days off" schedules.Ensures all posts are filled by trained personnel during PTO and when staff calls in sick, fills in when needed.Responsible for maintaining high morale and good relations throughout the office.Holds office staff meetings at least monthly; prepares meeting minutes, and distributes them to staff and physician(s)Ensures office is opened and closed daily, according to protocolOversees and distributes work activities and schedulesCreates and/or updates office procedures manualOversees petty cash and change funds, balances and accounts for the money daily and provides change when neededEnsures collection and verification of a patient's demographic and insurance data prior to the patient's visitReviews daily reports and ensures check-out staff accurately completed the daily closeOversees all cash handling, makes the deposit dailyEnsures sufficient supplies available for delivery of quality patient care, orders supplies as needed and obtains competitive bids at least annuallySupervises the initial sort of the daily mail, gives to appropriate staff for openingand distributionMaintains and suggests improvements to physician(s) schedulesDemonstrate a broad understanding of financial operations and takes personal responsibility for key financial indicators of the practice. Oversees collections process in order to ensure financial reimbursement for services rendered and supports employee's questions.Has detailed knowledge of the claims submission, follow-up, and patient collections processes.Ensures consistent collection of payment at time of service.Directs development Managed Care Manual; then ensures staff understands and appropriately uses it.Annually reviews the fee schedule to maximize reimbursement.Maintains knowledge of how to enter patient accounts and post payments.Runs or prepares monthly, internal financial and management reports, including accounts receivable, CPT frequency, profit and loss, etc.Communicates with CBO and Accounting on any pertinent matters.Maintains facility and all office and clinical equipment.Keeps all physician files up to date, for example, hospital privileges, licensure, managed care plan credentials, malpractice insurance, and CME.Maintains patient confidentiality.Attends continuing education courses as requested.Performs all other tasks required by physicians.Required Education and ExperienceAssociates' or Bachelor's degree obtained through a formal 4-year program.At least five years of related experience.AAP/EEO Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.