Practice Manager, Women's Health Specialty

Practice ManagerBaystate Health, a nationally recognized leader in healthcare quality and safety—and home to Baystate Medical Practices, the region's largest multispecialty group—is seeking an experienced Practice Manager to join our dynamic Women's Health Team to support Maternal Fetal Medicine, Perinatal Diagnostic Center, Urogyn, and Gyn/Oncology practices in Springfield, MA.ResponsibilitiesReporting to the Program Director, this position oversees daily operations for multi-site practices. You'll serve as a key member of the service line leadership team—partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.Key ResponsibilitiesPartner closely with physician and service line leadership to support clinical and operational goalsFoster a welcoming, inclusive, and respectful environment for patients and staffBuild strong relationships across Baystate Health and leverage resources effectivelyAdvocate for staff while maintaining clear expectations and accountabilityLead teams across multiple sites while aligning staff to the service line visionOversee daily operations and standardized workflows across one or multiple sitesEnsure consistent implementation of Baystate Health policies and proceduresAnalyze operational data, identify root causes, and implement improvement plansResearch and apply best practices to enhance efficiency, quality, and outcomesPrepare reports and recommendations for leadership to support strategic decisionsEnsure a consistently positive patient experience across all sitesAddress concerns proactively using active listening and problem-solvingPromote culturally competent care and respect for diverse perspectivesCommunicate clearly and professionally with all levels of the organizationLead and support change initiatives by explaining the "why" and reinforcing adoptionNavigate difficult conversations with fairness, diplomacy, and solutions-focused thinkingCoach, mentor, and develop staff to support career growth and engagementUse employee engagement data to create and implement improvement plansPromote teamwork, accountability, and a culture of continuous learningParticipate in hiring, onboarding, performance evaluations, and merit processesAddress performance issues through coaching, documentation, and corrective action when neededPartner with HR on complex employee relations mattersEnsure compliance with policies and accurate documentation across all sitesUnderstand and manage revenue cycle operations and billing processesMonitor dashboards, identify revenue opportunities, and resolve discrepanciesOversee co-pay collection, referrals, eligibility, registration accuracy, and charge captureMonitor budgets, analyze variances, and contribute to budget developmentCollaborate with Program Director and medical leadership to design and implement programs that support growth, quality, and performanceEnsure consistent execution across all sites within scopeSchedule:Full-timeLocations:759 Chestnut St, Springfield, MA3300 Main St, Springfield, MAQualifications:Bachelors Degree, requiredMinimum 3-5 years of management or supervision experience in healthcare that has included clinical operationsA broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulationsExcellent communication (both oral and written) and presentation skillsStrong customer service skills in a high-volume settingInitiative and ability to work independentlyOutpatient experience, preferredThe Advantages of Working with Baystate!Excellent CompensationHigh-quality, low-cost medical, dental and vision insuranceGenerous PTO – up to 25 days in the first year, with scheduled earned increasesContinuing education support and reimbursementFirst Time Home Buyers Financial PackagesFarm Share Memberships403b retirement company match & annual company contribution increase based on years of serviceFree money coach advice from a certified professionalWellbeing programs that include but are not limited to mental, physical, and financial healthPet, home, auto and personal insuranceLife insuranceReimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!Education:Bachelors Degree (Required)Compensation:Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum – Midpoint – Maximum$89,606.00 – $113,672.00 – $147,097.00Equal Employment Opportunity EmployerBaystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.