Air Logistics Customer Care Specialist

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist in Media, PA. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences. Abacus Solutions Groupis a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a jobwe provide a path to lasting career growth with trusted employers nationwide. Responsibilities: Client Communication:Serve as the main contact for customer inquiries, providing information on air logistics services. Shipment Coordination:Monitor and manage air shipments, ensuring timely and accurate delivery. Issue Resolution:Address and resolve shipment discrepancies or issues promptly. Documentation:Prepare and process necessary shipping and customs documentation. Coordination:Collaborate with internal teams and external partners to ensure smooth logistics operations. Data Management:Maintain accurate records of shipments and update relevant systems with current information. Qualifications: Education:Bachelors degree in Business, Logistics, Supply Chain Management, or a related field. Skills:Excellent communication, organizational, and problem-solving skills. Technical:Proficiency in Microsoft Office; familiarity with logistics software is a plus. Attributes:Detail-oriented, customer-focused, and able to thrive in a dynamic environment.