Expediter

Highway Inn has been serving quality local and Hawaiian food for 75 years. Many of our guests are multi-generational and have been regulars for decades, and we are proud of our role in introducing visitors to Hawaiian cuisine, so expectations are high for consistency and presentation. The expediter job is part cook, part quality control, and responsible for monitoring and managing order flow for dining room, counter-service, and take-out orders. Secondary functions include kitchen prep, cooking, and serving, as needed. A keen eye and effective communication are vital skills for this job, where you'll need to spot potential problems and work with the kitchen staff to correct issues and relay any guest complaints. We're looking for detail-oriented problem solvers to fill this role! Duties include:Accurately reading incoming customer orders, repeating orders back to wait for staff to confirm accuracy, and expediting orders to appropriate kitchen and/or other back-of-house staffInspecting all items coming out of the kitchen to ensure they are properly prepared to order, presented according to Highway Inn standards, and all food and serving items are free of foreign substancesPromptly delivering or transferring food to wait staff for delivery to customerQuickly and accurately report all complaints and/or service exceptions to the manager on duty so that action can be taken before customer(s) leave the restaurantNotifying the manager on duty of needed supplies in a timely manner (e.g. food products, take-out bags, utensils, napkins, etc.)Secondary duties may require cooking and preparing a variety of foods on the grill and using other commercial kitchen equipment; putting away and returning thoroughly washed and sanitized kitchen items to their proper location within the restaurant; proper and prompt clearing, cleaning, and restocking of food preparation areas as neededGeneral stocking, cleaning and daily maintenance of kitchen and back of house areasAssisting co-workers to ensure prompt, high-quality guest serviceMay be called upon to assist with serving duties Company OverviewHighway Inn is an award-winning 75-year-old, third-generation-owned Hawaiian and local food restaurant. We are proud of the food we serve and the exceptional service we extend to every guest. 'Ohana and aloha are our core values—many of our employees have been with us for more than 20 years and generations of families have been dining with us since we first opened in 1947.Qualifications1 to 2 years cooking experience and serving experience; preferred experience with Hawaiian food and "Hawai'i local" dishesExcellent customer service and interpersonal skillsStrong attendance recordPositive attitudeTeam player who is able to multitask efficientlyProactive in identifying and anticipating needs and concerns of customers, co-workers and managersAble to stand and/or walk continuously for long periods of time, often up to 10 hours a day, in non-temperature-controlled, high-humidity, high-heat environment, working with hot and/or sharp equipment, including steam-emitting equipmentMust be able to lift up to 35 pounds with or without assistanceRequired to follow both oral and written instructionExpected to communicate clearly and efficiently with co-workers and managers Benefits/PerksClosed on all major holidays: Thanksgiving, Christmas, New Year'sBased on hours worked, employees are eligible for:Employee discountsComprehensive health insurancePaid time offTemporary disability insurance401K/Profit sharing