Experienced Student Loan Staff (Remote)

Compensation & Location $18-25/hour based on experience. Remote work from home. Benefits Work from home Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Comprehensive benefits package including medical, dental, and vision, 401(k) retirement plan with employer matching, paid time off and paid holidays Responsibilities Call consumers to secure payments on past‑due student loan accounts. Each call is unique; you’ll never get bored. Ensure all work is performed in compliance with company policies and local, state, and federal collections laws and regulations. Qualifications High school diploma or equivalent Access to high‑speed internet required FDCPA knowledge preferred Professional phone etiquette and solid negotiating skills Positive attitude and strong customer service aptitude Ability to problem‑solve and multitask Willingness to maintain confidentiality Ability to remain in a stationary position 95% of the time Ability to exchange accurate information effectively over the phone Remote Requirements Broadband internet connection (no DSL or Dial‑Up) Hard‑wired connection required (no Wi‑Fi, Wi‑Fi hotspots) Speed test results: 25 Mbps download, 20 Mbps upload Work Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level is usually moderate. The work environment is primarily indoors. The position requires little to no travel. Job Description This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. Equal Employment Opportunity We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. #J-18808-Ljbffr