Assistant Manager, Authentification

About The RoleAs part of the Authentication leadership team you will oversee a team of Authenticators as they process a variety of items including Handbags, Shoes & Accessories and Ready to Wear. You will be responsible for managing the day to day operations of the business to ensure proper inventory control and service level agreement compliance.What You Get To Do Every DayPrimary Duties and Responsibilities:Drive and monitor individual and team performance against department goalsMaintain positive team cultureManagement & CommunicationAttend Authentication meetingsCommunicate Authentication initiatives and strategies to team Lead weekly team huddles to deliver department and business updates Hold bi-weekly touch bases with individual team members to discuss performanceDeliver necessary disciplinary measuresKey point of contact for team attendanceTrack attendance policy and adherenceReview and approve PTO/VTO/UTO requestsApprove timecards & submit payrollOversee timecard adjustmentsTraining & Team building TasksInterview potential candidates for eligibility and experience Assist with onboarding and training new hiresMonitor performance during new hire ramp period Drive a positive team culture and work environmentReporting Analysis & ProjectsLeverage reporting and dashboards to monitor individual, team and department performance against set goalsAnalyze data to identify root cause and opportunities for improvementPrepare proposals for course correction and process improvement SchedulingSome holidays and weekends requiredEarly & late hours requiredSchedule may adjust according to changing business needs What You Bring To The RoleMinimum Requirements:3+ years’ experience leading a highly functioning team in a metrics-based environmentMinimum 2+ years of luxury fashion experienceStrong business acumen and ability to align work with company goalsAbility to tailor communication style to suit the target audienceAbility to lead by example and maintain a positive team culture Highly motivated, dependable and proactiveExcellent organizational & time management skillsA ‘can-do’ attitude with a solutions focusProficiency with Excel and Google SuitePreferred Requirements:College degree in a relevant area of study (Fashion Merchandising, Textile Science, Business Administration,etc.)Thorough understanding of TRR and Authentication processes and proceduresCompensation, Benefits, + Perks$50 in monthly food credits to apply to snacks and meals that are available for purchase on siteEmployee Stock Purchase Plan401K with Company MatchMedical, Dental & Vision InsurancePaid Parental Leave9 Paid Company HolidaysFlexible Time Off (With Manager Approval)State of the art, climate-controlled warehouse facilityFind out more about our Benefits here.The expected salary range for this role is $55,000.00-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.