Student Data & Support Coordinator

Friendly House, Inc., is a 501(c) 3 non-profit agency located in Phoenix, Arizona whose primary function is to provide a variety of educational and social service programming aimed at addressing the needs of low-income individuals and families, vulnerable populations and diverse communities. Additionally, Friendly House operates a charter school, Academia del Pueblo, with the mission to provide an academic environment which promotes a culture of high expectations to students from diverse cultures. Friendly House was organized in 1920 as the Phoenix Americanization Committee by a group of Phoenix citizens with the assistance of the United States Department of Education. In our 100-year history, the work of Friendly House has resulted in building resilient communities that are helping to spur economic development, stabilize neighborhoods and revitalize our city.About the roleThe Student Data & Support Coordinator supports the mission of College and Career Readiness Program (TRIO) by managing, analyzing, and reporting student data to ensure program effectiveness and compliance. This role is responsible for collecting, maintaining, and interpreting data related to student participation, academic progress, and program outcomes. Including but not limited to student outreach and enrollment/registration coordination; maintains student records; records and monitors required data into integrated student data base; and manages, expedites, and maintains files, records, and other documents to ensure accurate and complete files throughout the registration process.The Student Data & Support Coordinator collaborates with program staff to track performance metrics, generate reports for internal and federal requirements, and identify trends that inform decision-making and continuous improvement. Additionally, the role ensures data accuracy, confidentiality, and alignment with TRIO regulations while supporting student success initiatives through data-driven insights.Position is Temporary, Part-timeHourly pay range $17.50- $19.50 an hourWhat you'll doMaintaining detailed and complete student records across various areas (e.g. attendance, outreach outcomes, registration, follow up conversations, etc.)Provide information about the program and internal/external community support services by phone, in person, and at community/school outreach events.Maintain and keep records of phone calls, waiting list, eligibility information and other statistical information for the community and the organization.Actively participate in weekly meetings/trainings and other professional learning initiatives.Input student information and maintain current information/databaseReview and ensure all student information is correct, completed and up-to-dateAnswer incoming calls, refer to appropriate staff members/take messages or provide program/agency informationPerform general office, clerical duties or any program activities assigned by supervisorContact students or parents as neededAssist with preparation/update of program brochures/flyers and program activitiesHelps develop and coordinate program activities including the summer program and college/university toursAssist Advisors with projects as neededPerform other duties as needed.QualificationsHigh School Diploma or equivalent3 years of experience in data entry, preparing reports, scheduling, and customer serviceCustomer service orientedValid Driver's LicenseAbility to work with people from various backgrounds and support diverse customersKnowledge of computer software, including applications, Microsoft Office products, Internet & electroniccommunication (e-mail, social networking, etc.)Proficient typing skillsExcellent literacy and numeracy skillsWork in a fast-paced environmentAttention to detailBilingual English/SpanishIVP Fingerprint Clearance Card or ability to obtain onePreferred Qualifications:Associate degree or higher3+ years of related experience in data tracking and data entryExperience in non-profit and/or client servicesKnowledge of and/or experience in TRIO/College access programsAbility to multitask, possess strong organization and customer service skillsProfessional experience conducting program orientations and client outreach/client services