Bilingual Logistics Deduction Compliance Analyst

Position Overview:We are seeking a Bilingual Logistics Deduction Compliance Analyst to support our logistics operations by managing customer compliance requirements and minimizing deduction-related losses. The ideal candidate will be fluent in both English and Mandarin, have a basic understanding of SAP, and demonstrate a strong willingness to learn how to investigate, resolve, and prevent chargebacks from major retail customers.Key Responsibilities:Investigate and resolve compliance chargebacks and deductions issued by major retail partners (e.g., Amazon, Best Buy, Costco, Kroger).Analyze root causes of deductions, such as delivery discrepancies, packaging non-compliance, and routing violations, and support the preparation and submission of effective disputes or appeals.Collaborate with Finance, Logistics, and GTM teams to address operational inefficiencies and minimize future compliance risks.Track and report deduction trends, assisting in the development of preventive measures to reduce deduction amounts and loss rates.Support documentation and continuous improvement of shipping procedures to meet evolving retailer compliance requirements.Assist in training internal teams on customer-specific shipping guidelines and compliance expectations.Monitor logistics operations in SAP to ensure strict adherence to retailer shipping policies.Communicate with internal stakeholders and overseas partners to resolve deduction disputes and align on compliance strategies.Compile, analyze, and summarize quarterly and annual chargeback data to support strategic planning and decision-making.QualificationsBachelor's degreeFoundational SAP knowledge and a strong interest in logistics, supply chain compliance, and chargeback management.1-2 years of relevant experience in deduction or compliance management.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Strong learning ability and independence, with excellent interpersonal and cross-functional communication skills.High attention to detail and accuracy; ability to manage multiple tasks in a fast-paced environment.Willingness to learn and develop expertise in deduction dispute processes and retailer shipping requirementsBilingual fluency in English and Mandarin (both verbal and written).Strong analytical and problem-solving skills with a proactive mindset.Willingness to support team training on deduction prevention and compliance updates.Flexibility to work outside standard business hours when necessary.