Seasonal Guest Services Representative

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1343181 **Reports to:**Guest Services & Membership Manager **Pay Rate:**\$17.50/hour **Start Date:**Ideally, mid-May **End Date:**Ideally, mid-October **Accepting Applications:**Until position is filled. **Location:**ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401 **Description:**As thefirst point of contact for all guests, Guest Services Representatives are charged with providing a great first impression, operating our point of sales system to check in ECHO guests, processing retail gift shop sales, selling memberships, and answering questions about ECHO and Burlington, in general. **Responsibilities Include:** Front DeskOpen front desk including computers, cash drawer counting, and turning on all monitors and lights in time for guest arrivalMeet and greet ECHO walk-up guests and scheduled groupsCreate a positive first impression of ECHOProcess front desk admission, film and membership salesStay informed about ECHO exhibits, programs, and gift shop merchandiseHelp sell ECHO products by explaining annual membership benefits, movies, andsuggesting gift shop merchandiseSet up Community Room, Omni Room, or Dealer.com Terrace with birthday party suppliesAnswer guest questions about ECHO and Burlington area or guide them to where they will get the question answeredServe as first point of contact for guest injuries or complaints;report incidents or complaints to the proper Manager and/or DirectorMake daily announcements and keep guests informed about activities, demos, and public programsAnswer phone questions directed to the Front DeskClose all drawers and prepare daily cash-outPerform reception duties (receive express mail packages, greet ECHO staff guests, keep front desk neat and organized, etc.)Monitor parking as neededAssist in daily floor closing procedures and clean-upDuring slow times, work may include covering at ECHOs ice cream stand, including taking orders, making ice cream, and using the POS system. Gift ShopProcess gift shop merchandise salesAssist in gift shop inventory countOther duties may be assigned as needed **Essential Skills/Training:**Ability to operate a cash register and learn ticketing systemAttention to detail, facility with numbersExcellent computer skills and ability to learn new programs and systemsAbility to work with changing coworker team including volunteers, interns andseasonal staffCan-do attitude and willingness to take on additional responsibilityAbility to work collaboratively with othersSkilled in customer service **Time Commitment:**One part time (20 hours) and one full time (40 hours) opportunity availableSchedules will include weekends and occasionally evenings, if assigned to an event **Instructions for Applying:** To be considered a candidate for this position*,*please apply[here](https://echo-leahy-center-for-lake-champlain.breezy.hr/p/63a584cb5202). Resume and cover letter are required to apply. **If you require assistance with the application process**, or need a different form of application, please contact Nina Ridhibhinyo (she/her/hers) by email or phone (/ 802-864-1848 Ext.142). **ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.** **About ECHO, Leahy Center for Lake Champlain**\ ECHO is a dynamic, nationally ac laimed, science and nature museum committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermonts first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.