Cust Svc. Representative

Purpose of the position: Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity. Job Responsibilities: Primary responsibilities include the following, but are not limited to: -Data entry into the computer system manually or electronically, with no errors in a timely manner. -Attend phone calls in a polite and efficient manner. -Demonstrates the ability to perform a patient admission into the computer system. JOB QUALIFICATIONS: High School Diploma or Equivalent Must be able to meet department physical requirements. Must be able to work in a noisy, chemically hazardous and bio-hazardous environment, practicing good safety habits. Must have good verbal and written communication skills with customers and co-workers. Must have the ability to reflect good judgment when determining what action to take when resolving problems. Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards. SPECIFIC JOB INFORMATION: Laboratory outpatient service center - Monday-Friday 8-4:30PM, with rotation in the weekend and holiday schedule.