Program Analyst (Process Improvement)

*Description & Requirements* Seeking a detail-oriented and analytical Program Analyst with a specialization in Process Engineering and Improvement to join our team in Arlington, VA. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to continuous improvement. *Key Responsibilities:* * Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement. * Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization. * Engage with stakeholders to gather insights and feedback on existing processes. * Collect quantitative and qualitative data from various sources to understand process performance. * Use statistical tools and software to analyze data, identify trends, and measure process effectiveness. * Maintain accurate and up-to-date records of data collected for ongoing analysis. * Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma. * Create detailed action plans and timelines for implementing process improvements. * Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals. * Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation. * Monitor progress and address any issues that arise during the implementation phase. * Ensure that changes are integrated seamlessly into existing workflows with minimal disruption. * Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes. * Use key performance indicators (KPIs) to measure the success of process improvements. * Conduct regular evaluations and make necessary adjustments to optimize processes further. * Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs). * Maintain an organized repository of all process documentation for easy access and reference. * Ensure that documentation is updated regularly to reflect any changes or improvements. * Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges. * Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement. * Act as a liaison between different teams to ensure alignment and effective communication. * Develop and deliver training programs to educate staff on new processes and improvements. * Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes. * Create training materials, such as manuals and guides, to assist with the onboarding of new processes. *Minimum Requirements:* * Candidates must have an active TS/SCI Security Clearance. * Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field. * ITIL (Information Technology Infrastructure Library) Certification. * 7 years of proven experience in process engineering and improvement, ideally within DoD. * 5+ years in performing process and requirements analysis. * Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.). * Proficiency in process mapping and analysis tools/software. * Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.). * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. *Desired Skills & Qualifications:* * Certified Business Process Professional (CBPP). * Certification in Six Sigma, Lean, or other process improvement methodologies. * Project Management Certification (i.e., CAPM, PMP, CSPM). Experience with project management software (e.g., MS Project, Jira). Job Type: Full-time Pay: $97,200.00 - $150,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Education: * Bachelor's (Required) Experience: * titled manager or policy creations leader/officer: 1 year (Preferred) * process engineering and improvement, within DoD: 7 years (Preferred) * performing process and requirements analysis: 5 years (Preferred) * industry frameworks (ITIL, COBIT 2019, TOGAF, PMBOK): 1 year (Preferred) * project management software (e.g., MS Project, Jira): 1 year (Preferred) License/Certification: * ITIL (Information Technology Infrastructure Library) Cert (Preferred) * Certified Business Process Professional (CBPP). (Preferred) * Certification in Six Sigma, Lean, etc. (Preferred) * Project Management Certification (i.e., CAPM, PMP, CSPM). (Preferred) * Active TS/SCI Security Clearance (Required) Ability to Commute: * Arlington, VA 22246 (Required) Ability to Relocate: * Arlington, VA 22246: Relocate before starting work (Preferred) Work Location: In person