State Street, Madison, Sr. Piercer

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.Based in the State Street studio, the Senior Piercer will report to the Studio Manager and will execute piercing services within the Studio while also being a piercing subject matter expert and mentor for the Studio team. In this role, you will help develop the piercing knowledge and skills of your studio's talent to ensure they consistently deliver exceptional customer service. You will also partner with management to implement strategies that drive revenue to help your Studio meet their goals, while maintaining a safe environment for both employees and customers.Hourly Rate: $36.05/hourKey Responsibilities:REVENUEFinancial Acumen Embodies our performance-oriented culture by meeting and exceeding expectations and targetsPartners with your Studio Manager to implement strategies to continually improve key business metrics like piercing throughput and AOV in order to achieve your sales plan, while maintaining our high safety standards.Service Oriented Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure Serves as a brand ambassador: welcomes and educates clients on the unique Studs' piercing and shopping experience through our selling cycle Steps in to support service recovery and de-escalate customer situations, as neededProvides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs' experience Identifies and escalates client feedback to improve the overall experienceOPERATIONSDecision Quality & Execution Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clientsLeverages Studs' policies and resources in decision-making Balances analysis, experience, and integrity when making decisions for the overall businessOptimizes Work Processes Be well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met Partner with your Studio Manager and Compliance partner to ensure the studio is always inspection-ready.Owns auditing and submission of detail record keeping including all maintenance, sterilized inventory and toolsOwns sterilization levels of piercing inventory and piercing supply orders to ensure correct onhand levels that support the needs of the businessTALENTIntegrityLeads by example and models behavior for the Studio teamActs as manager in the building when the SM and ASM are not presentParticipate in Piercer Roundtables to provide valuable input on new Studs' initiatives and cascade relevant information to your home studio, ensuring that the team is informed and aligned with company goals and strategies.Prioritizes Studio compliance and is accountable to company policies and standard operating procedures Admits mistakes and is not afraid to escalate when help is needed Lives out our Core Values Builds & Develops Effective Teams Develops piercing talent in home studio by delivering scheduled trainings created by the Piercing Education team and coaching via 1:1's, with 12-15 hours each quarter for dedicated mentorshipShows consistency by providing best in class service to everyone in the Studio Owns piercing operations training for non-piercing team members and mentorship to the fellow Piercers Provides solutions-oriented feedback and is open-minded to receiving it Requirements:Experience: At least 6 months of piercing experience at Studs (Apprentice experience does not count) Internal candidates must also be in Good Standing to applyAvailability: 30-40 hours per week inclusive of weekends to pierce a minimum of 19 appointments a dayComfortable standing for extended periods of time up to 8+ hoursAble to lift, carry, and move at least 20 lbsMust be able to handle chemicals safely Must be able to visually inspect ear anatomy to execute advanced piercings Must be able to deliver piercings with a steady handDriven, creative problem solver that consistently acts with integrity and speaks upOwner's mindset, with the ability to approach feedback and problems with a positive attitude.Strong business acumen and can help foster teamwork between Piercers and Earbar team membersPatient and effective communicator that can deliver trainings and accommodate different learning stylesBenefits & PerksComprehensive medical, dental, and vision insurance, including $0 in-network mental health visits (for certain plans), commuter benefits and 401kHSA (Health Savings Account) or FSA (Flexible Spending Account)Gender affirmation support services, EAP sessions and work/life resources Generous paid time off including: 4 weeks accrued Paid Time Off, 7 days accrued Sick Time, 11 paid holidays, and 4 Quarterly Wellness Days (where the whole team takes time off together to recharge)12 weeks of paid Parental Leave (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance Ongoing learning & development, performance reviews, and consistent coaching to help you grow professionallyA paid sabbatical after four years of full-time serviceDiscounts on piercings and products (we've got discounts to cover your friends and family too!)Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insuranceStuds is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.Click here for the Studs Privacy Notice for California Applicants.