IT + Data Systems Manager

Job Description: IT & Data Systems Manager Baltimore Based Nonprofit The nonprofit is seeking a proactive, equity-driven, and systems-focused IT & Data Systems Manager to lead and optimize the organization’s technology infrastructure and data management systems. This role is essential to ensuring our digital tools, platforms, and information systems are secure, reliable, and aligned with its mission to advance racial equity and community-led change. Salary: $90,000-115,000 + Full benefits package Reports to: Senior Director of Operations & Culture Work Environment: This is a hybrid position with some in-person meetings in Baltimore and local travel expected. Applications will be reviewed on a rolling basis. We strongly encourages and seeks applications from Black people, Indigenous people, People of Color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups. About the Role The IT & Data Systems Manager serves as the primary leader for our technology and data ecosystem. This role oversees all IT systems and platforms—including NeonCRM (CRM), SmartSimple (Grants Management System), BrightSpace (Learning Management System), Google Workspace, and other cloud-based tools—to ensure secure, efficient, and integrated operations across the organization’s fully remote team. Reporting to the Senior Director of Operations & Culture, the IT & Data Systems Manager manages vendor relationships, leads cybersecurity and data governance initiatives, supports staff training, and collaborates across departments to ensure that technology is advancing our programmatic, operational, and strategic goals. This position is ideal for a detail-oriented, solution-driven professional who can balance hands-on technical work with long-term systems planning. Core Responsibilities IT Infrastructure & Security Manage and maintain our technology platforms, ensuring system reliability, integration, and performance. Implement cybersecurity best practices, including multi-factor authentication, access controls, and regular security audits. Oversee cloud infrastructure for a remote workforce, ensuring secure storage, backup, and recovery processes. Maintain IT governance policies and ensure compliance with data privacy regulations GDPR, HIPAA, SOC 2) Systems Administration & Optimization Serve as administrator for CRM, GMS, and LMS systems—handling configurations, permissions, troubleshooting, and workflow optimization. Lead integration projects to streamline reporting, data flow, and cross-platform functionality. Conduct system audits to identify inefficiencies and implement improvements. Vendor & Contractor Management Manage the relationship with the Managed IT Services Provider for helpdesk support, security, and cloud services. Oversee contracts with CRM/GMS consultants, LMS administrators, and other technology vendors. Negotiate service agreements to ensure high-quality, cost-effective outcomes. Staff Training & Support Provide timely technical support to staff across departments. Develop and lead IT training to improve system adoption and efficiency. Create and maintain user guides, SOPs, and onboarding/offboarding processes. Data Governance & Reporting Partner with the Data Analyst to ensure data accuracy, consistency, and security across systems. Implement and maintain data governance policies. Support leadership in developing dashboards and reports for decision-making. Ideal Candidate Profile: IT & Data Systems Manager The ideal candidate is a tech-savvy, mission-aligned professional who combines hands-on technical expertise with strategic systems thinking. They are skilled at managing IT infrastructure, vendors, and cross-system integrations, and they can translate technical issues into clear, actionable solutions for non-technical audiences. You’ll thrive in this role if the following describes you: Technical Leader – You understand nonprofit technology environments and can administer complex systems with a focus on usability, security, and performance. Systems Integrator – You can connect platforms and streamline workflows to improve efficiency and accuracy. Problem-Solver – You respond quickly to IT issues and proactively address risks before they become problems. Collaborative Partner – You work effectively across departments and with external vendors to meet shared goals. Equity-Centered – You design and maintain systems that are accessible, inclusive, and aligned with our mission. Adaptable and Strategic – You can balance day-to-day IT support with long-term planning for infrastructure growth. Experience Minimum of 5 years of experience in IT management, nonprofit technology, or data systems administration. Experience supporting remote/hybrid work environments. Proven expertise in: IT infrastructure & cloud-based systems Cybersecurity protocols & compliance Systems administration for platforms such as NeonCRM, SmartSimple, or similar CRMs Strong vendor and project management experience. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Commitment to racial equity and our values of justice, abundance, and community-led change. Preferred: Nonprofit or philanthropic sector experience. Familiarity with Brightspace, Blackbaud, or other learning/grants management systems. Certifications in IT security, project management (PMP), or systems administration. Compensation and Benefits We offer a competitive compensation package, including: Salary: 90,000-115,000 Health, dental, and vision insurance Paid time off and holidays Flexible remote work environment with occasional in-person gatherings Professional development and coaching opportunities To Apply We welcome candidates of all backgrounds and lived experiences to apply—particularly those who are excited about our vision of a youth-centered, equity-driven Baltimore. If you don’t meet every qualification but feel aligned with the role and our mission, we encourage you to apply and share how your experience can contribute to our work. Applications will be reviewed on a rolling basis. We are an equal opportunity employer and are committed to building a diverse team that reflects the communities we serve. We strongly encourage applications from Black, Indigenous, and Brown people, women, LGBTQ+ individuals, and candidates from historically underrepresented communities. Job Type: Full-time Pay: $90,000.00 - $115,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: Hybrid remote in Baltimore, MD 21202