Bilingual Customer Service Representative

Bilingual Customer Service RepresentativeFinding a hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Bilingual Customer Service Representative (Call Center) to work at a premier client in Irving TX 75063. Pay rate and shift:Job Duration: 2+ Months (Temp to Hire)Shift: Mon to Sat Hybrid (1 day remote) (1st Shift)Pay: Starting at $18/hour based on experienceNote: Only bilingual candidates are eligible to apply. After 90 days, bilingual candidates will be required to pass a bilingual validation test.Job Summary:We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support high-volume customer interactions across multiple communication channels.The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability.This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.Key Responsibilities:Handle inbound and outbound customer interactions via phone, email, and chatResolve customer inquiries, issues, and escalations in a timely and professional mannerUtilize internal systems and tools to research, document, and resolve customer concernsMaintain accurate records of customer interactions and transactionsMeet and exceed key performance metrics (KPIs), including:Average Handle Time (AHT)Customer Satisfaction (CSAT/NPS)Call Quality & AttendanceFollow established procedures, scripts, and compliance guidelinesCollaborate with internal teams to resolve complex customer issuesPrioritize workload effectively while handling high-volume requests across multiple channelsQualifications and Experience:Minimum 2+ years of bilingual customer service experience (call center, retail, hospitality, or similar)At least 1+ year of call center experience preferredMinimum 1 year tenure in each of the last 3 roles (mandatory)Proven ability to meet or exceed KPIs/metricsStrong communication skills (verbal & written)Ability to multitask and manage time effectivelyComfortable working in a fast-paced, high-volume environmentMust be located within commutable distance to the siteMust be flexible to work rotational shifts, including evenings and weekends based on business needsComfortable working under a strict attendance and performance policyTechnical Skills: Experience with customer service technologies, such as:MS Office (Word, Excel, Outlook)CRM tools (Salesforce, Zoho, Freshdesk, etc.)Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)Ability to quickly learn new systems and toolsWhat happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bilingual Customer Service Representative (Call Center) today!