Fire Apparatus Service Advisor

We're seeking a Service Advisor - Fire Truck Division to serve as the key liaison between fire departments, technicians, and leadership, ensuring service repairs are handled accurately, efficiently, and with the highest safety standards.If you're organized, customer focused, and experienced in vehicle service operations (especially heavy duty or emergency equipment), this is a unique opportunity to support mission critical work every day.This position is located in Niagara Falls, NY.The hourly rate is: $25-27/hourKey ResponsibilitiesServe as the main contact for fire departments and emergency service customers regarding maintenance and repair needsReceive, review, and document service requests for fire apparatus and related equipmentCreate accurate work orders detailing concerns, inspections, repairs, and parts requirementsCoordinate scheduling and workflow between technicians and customers to maximize shop efficiencyCommunicate repair status, timelines, and costs clearly and professionallyEnsure compliance with NFPA standards, DOT requirements, and company quality proceduresReview completed work orders for accuracy and completeness prior to invoicingProcess warranty claims and required service documentationMaintain organized service records, inspection reports, and maintenance historiesSupport parts ordering and inventory coordination as neededPromote safety, quality, and customer satisfaction in every interactionQualifications & ExperienceHigh school diploma or equivalent (technical or automotive training preferred)Prior experience as a Service Writer, Service Advisor, or in fleet/vehicle maintenance strongly preferredExperience with fire apparatus, heavy-duty trucks, or emergency vehicles is a major plusStrong understanding of mechanical systems and repair processesAbility to read and interpret technical documentation and service manualsProficiency with service management software and Microsoft OfficeExcellent communication, organizational, and customer service skillsSkills & Competencies Professional and customer-focused communication Strong problem-solving abilities Time management and scheduling expertise Team-oriented mindset High level of accountability and integrity Ability to work effectively with technicians and managementWork Environment Primarily based in a service facility with frequent interaction in shop areas May require occasional visits to customer locations Exposure to shop noise, equipment, and vehicles Standard business hours with potential overtime during peak periodsPreferred Attributes Familiarity with NFPA 1911/1901 standards Experience with General warehouse operations Experience working with municipal or government agencies Knowledge of fire apparatus electrical, hydraulic, and pump systems Commitment to continuous improvement and professional developmentWhy Join Island Tech Services?Competitive pay and benefits packageOpportunity to work in a dynamic, fast-growing industrySupportive team environment with ongoing training and developmentBe part of a company committed to innovation and quality in public safetyAbout UsIsland Tech Services is a leading provider of emergency and specialty vehicle upfitting solutions. We work with law enforcement, emergency responders, and various public safety departments to ensure their vehicles are equipped with the latest technology and modifications to perform efficiently in critical situations. Our team is dedicated to providing the highest level of service and craftsmanship in vehicle upfitting, and we are looking for a skilled Upfit Technician to join our team.Job Type: Full-timeBenefits401(k)Health insuranceLife insurancePaid time offVision insuranceSalary: $25.00 - $27.00 per hour