Client Services Director, Cramer Health

The Client Services Director role blends deep client relationship management with strategic multi-channel marketing expertise. A champion of the client-agency relationship, the Client Services Director delivers on the client's business objectives through thoughtful assessment of needs, development of effective strategies, and flawless execution of related initiatives. The Client Services Director manages their day-to-day activities with autonomy and reports to the SVP of Client Services.In this role, you will serve as a key liaison between our agency and your clients and are accountable to the success of the relationship across your assigned portfolio. You are responsible for nurturing relationships, driving account growth, and devising solutions aligned to the client's strategic imperatives and business objectives. You'll work closely with other Client Services, Creative, and Operations team members to deliver impactful programs for our healthcare clients.As an effective Client Services Director, you are energized by and confident in your abilities to consistently deliver on core accountabilities.Client RelationsDevelop and maintain harmonious client relationshipsManage frequent written and verbal contact with clientsAccurately interpret client commentary and communicate cross-functionallySeek opportunities to overcome challenges and continually strengthen quality of client relationsRecognize achievements, celebrate successes, and objectively assess opportunities for improvement with the client and internal teamsAccount Strategy and Brand ChampioningThoroughly understand your client's product / service, brand positioning, and strategic objectivesFamiliar with common market research methodologies; able to interpret pertinent findings and translate to insightsTranslate client needs, strategic objectives and insights into actionable, optimal channel, integrated, measurable plansEnsure all strategies, initiatives, and client direction support the brand positioning and strategic objectives; challenge those that do notDemonstrate passion for your client's brand and commitment to maximizing its successCollaborate with leadership on new ideas aligned with client interests and business needsUnderstand and appropriately use agency tools, resources and supportsAgency InterestsDevise and deliver recommendations that align with agency competencies, aspirations, and business objectivesRepresent agency POVHandle objections professionally and appropriately defend agency position and work productsFundamentalsClient and brand knowledgeAdvertising / marketing / account management acumenExcellent interpersonal and listening skillsExercise good judgment and decision-making acumenWorks well in a team and is independently productiveAbility to independently solve complex problemsExperience developing talentManages time wellExcellent communication and presentation skills; deliver polished presentations that educate and engageDemonstrates commitment to the client, passion for the brand and creative productReceptive to developing new and strengthening existing skillsKnows when to ask for helpAbout Cramer HealthCramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Cramer Health is a specialty division focused on healthcare clients, building and nurturing patient communities, driving patient adherence, and enhancing the patient and provider experience through innovative content marketing and optimal-channel engagement.In-depth understanding of healthcare and 'speaks the language'Knowledge of the U.S. and global pharmaceutical, medical device, and/or diagnostics marketsDemonstrated success in managing and growing complex accounts and senior-level client relationshipsProven track record in developing and delivering on integrated marketing strategies with measured outcomes in a highly regulated environmentExpertise with muti-channel marketing approaches (email, SMS, web, direct mail, print, media, social, events, experiential)Medical, Dental & Vision InsuranceHealth Savings Account, including employer contributionRetirement Plan (401K) with company matchProfit Share Bonus PlanLife InsurancePaid Time OffFamily LeaveShort Term & Long-Term DisabilityTuition ReimbursementWellness Resources, including discounted membership to Lifetime FitnessGenerous onsite caféPaid holidaysJ-18808-Ljbffr